Scott Onken
Rochester
Summary
Senior Service Technician with focus on diagnostics, maintenance, and repair of complex residential and light commercial systems. Strong emphasis on team collaboration and adaptability, ensuring reliability and efficient solutions. Skilled in troubleshooting, technical support, and customer service, with proven track record of achieving results. Known for problem-solving abilities and effective communication.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Service Technician
K and S Heating, Air Conditioning, Plumbing, and Electric
Rochester, MN
11.2019 - Current
- Specialized in troubleshooting and repairing HVAC systems, focusing on furnaces, heat pumps, geothermal units, residential boilers, and light commercial units.
- Conducted routine maintenance checks on heating, cooling, and plumbing systems.
- Collaborated with team members to troubleshoot complex service issues.
- Trained junior technicians on safety protocols and best practices in HVAC service procedures.
Bay Leader
McNeilus Steel Inc.
Dodge Center, MN
09.2018 - 11.2019
- Oversaw daily operations in steel bay, ensuring efficient workflow and adherence to safety protocols.
- Trained new staff on equipment usage and best practices for operational efficiency in over head crane operation.
- Coordinated inventory management and stock pulling to optimize stock levels and minimizing wait time for truck loading.
Assembler Specialist
Schwitzer Engineering Laboratories
Pullman, WA
05.2016 - 08.2018
- Assembled precision components utilizing hand tools and machinery to meet production standards.
- Inspected finished products for quality assurance, identifying defects and ensuring compliance with specifications.
- Collaborated with team members to streamline assembly processes, enhancing overall efficiency and productivity.
- Trained new assemblers on operational procedures and safety protocols to maintain a safe work environment.
Education
High School Diploma -
Auburn Senior High
Auburn, WASkills
- Advanced diagnostics
- Field service
- HVAC systems
- Professional and courteous
- Preventive Maintenance
- Diagnostic testing
Certification
- IGSHPA Certified
- EPA 608 Certified
- Low GWP A2L Certified
Timeline
Senior Service Technician
K and S Heating, Air Conditioning, Plumbing, and Electric
11.2019 - Current
Bay Leader
McNeilus Steel Inc.
09.2018 - 11.2019
Assembler Specialist
Schwitzer Engineering Laboratories
05.2016 - 08.2018
High School Diploma -
Auburn Senior High