Scott Sheehy
Hillsboro
Summary
Results-driven individual skilled in communication and problem-solving within fast-paced environments. Experienced in optimizing service delivery and training staff, focused on driving team productivity and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Rideshare Driver
Uber And Lyft
Portland, OR
01.2019 - Current
- Ensured passenger safety through adherence to traffic regulations and best practices.
- Delivered exceptional customer service, maintaining high satisfaction ratings from riders.
- Mentored new drivers on best practices for rider engagement and service excellence.
- Analyzed ride patterns to identify opportunities for route optimization and efficiency improvements.
Roof Sales
DaBella
Beaverton, OR
05.2022 - 09.2022
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Sales Consultant
Damerow Ford
Beaverton, OR
05.2018 - 07.2020
- Delivered engaging product demonstrations to showcase features and benefits, aimed at increasing customer interest and driving sales.
- Engaged with management to streamline sales procedures, focusing on improving team productivity and effectiveness.
- Developed and implemented training programs for junior sales staff, focusing on best practices and effective customer engagement strategies.
- Configured and optimized CRM systems to monitor customer interactions, promoting effective follow-up and superior service delivery.
Server Manager
Chevys Mexican Restaurant
Hillsboro, OR
09.2016 - 04.2018
- Directed daily activities within the restaurant to ensure seamless service delivery and uphold customer satisfaction standards.
- Guided staff in mastering food safety standards and effective customer engagement strategies through comprehensive mentorship.
- Developed targeted training sessions focused on enhancing server skills and promoting effective teamwork among staff.
- Assessed service workflows, identifying key areas for improvement to optimize operational processes.
- Implemented training initiatives focused on effective order management, maintaining high food service standards, and cultivating strong relationships with guests.
Furniture Sales Associate
Ashley Furniture Homestore
Montreal,Qc
08.2013 - 08.2016
- Evaluated customer preferences and provided personalized furniture recommendations to ensure optimal choices.
- Explained product attributes and benefits to improve customer awareness and engagement.
- Evaluated and updated inventory selections based on emerging trends and consumer preferences.
- Coordinated efforts with team members to craft innovative and attractive showroom displays, showcasing product offerings effectively.
- Educated customers on product features and benefits to optimize their buying experience and satisfaction levels.
Education
High School Diploma -
Portland Community College
Portland, Oregon, OR11-2016
Skills
- Schedule management
- Excellent navigation
- Customer service
- Passenger transportation
- Punctuality
- Time management
- Problem-solving
- Multitasking and organization
- Stress management
- Communication
- Dependable and reliable
- Effective communication skills
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Roof Sales
DaBella
05.2022 - 09.2022
Rideshare Driver
Uber And Lyft
01.2019 - Current
Sales Consultant
Damerow Ford
05.2018 - 07.2020
Server Manager
Chevys Mexican Restaurant
09.2016 - 04.2018
Furniture Sales Associate
Ashley Furniture Homestore
08.2013 - 08.2016
High School Diploma -
Portland Community College