Scott Shoemaker
Bartlett,TN
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
36
36
years of professional experience
Work History
District Manager
Rentokil
Memphis, TN
01.2015 - Current
- Lead, direct, and organize 12 employees to reach stellar levels of client satisfaction.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Coached and promoted high-achieving management employees to fill leadership positions with qualified staff and boost company growth.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Director of Operations
JH Foods, Ltd.
Colorado Springs, CO
03.2005 - 01.2015
- Direct, manage, and coordinate all aspects of daily operations for a $10M Carl's Jr. and Green Burrito franchise.
- Increased bottom-line profit from $16k to $243k in first year by driving organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Established and monitored quality assurance standards to achieve operational excellence.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
Regional Director of Operations
Arby's Restaurant
Colorado Springs, CO
07.1991 - 03.2005
- Supervised, energized, and motivated restaurant staff of 530 persons to reach outstanding levels of customer service and to crush sales and profit goals.
- Promoted through a series of progressively responsible positions from Assistant Manager to General Manager, Operations Supervisor, Area Director, and Regional Director of Operations.
- Defined, implemented, and revised operational policies and guidelines.
- Mentored and coached team members to foster productive and engaging work environment.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
Drill Sergeant
USAR
Indianapolis, IN
08.1987 - 08.1993
- Trained and mentored personnel in combat operations and tactics, in addition to A-47 Dragon Anti-Tank Guided Missile System.
- Handled administrative requirements, maintained records and submitted operational reports.
- Developed and implemented plans to reduce risk to personnel and equipment during tactical operations.
- Awarded 2 Certificates of Achievement for full-class graduations and 3 Letters of Commendation for various accomplishments.
Education
Bachelor of Science - Business Management
Indiana University Bloomington
Bloomington, IN05.1991
Skills
- Financial Management
- Projections Development
- Human Resource Management
- Staff Recruiting
- Strategic Planning
- Leadership Development
- Revenue Generation
- Profitability Optimization
- Conflict Management
- Leadership Skills
- Report Preparation
- Business Planning
Timeline
District Manager
Rentokil
01.2015 - Current
Director of Operations
JH Foods, Ltd.
03.2005 - 01.2015
Regional Director of Operations
Arby's Restaurant
07.1991 - 03.2005
Drill Sergeant
USAR
08.1987 - 08.1993
Bachelor of Science - Business Management
Indiana University Bloomington