Scott Shoemaker
Bartlett,TN
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
36
36
years of professional experience
Work History
District Manager
Rentokil
01.2015 - Current
- Lead, direct, and organize 12 employees to reach stellar levels of client satisfaction.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Coached and promoted high-achieving management employees to fill leadership positions with qualified staff and boost company growth.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Director of Operations
JH Foods, Ltd.
03.2005 - 01.2015
- Direct, manage, and coordinate all aspects of daily operations for a $10M Carl's Jr. and Green Burrito franchise.
- Increased bottom-line profit from $16k to $243k in first year by driving organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Established and monitored quality assurance standards to achieve operational excellence.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
Regional Director of Operations
Arby's Restaurant
07.1991 - 03.2005
- Supervised, energized, and motivated restaurant staff of 530 persons to reach outstanding levels of customer service and to crush sales and profit goals.
- Promoted through a series of progressively responsible positions from Assistant Manager to General Manager, Operations Supervisor, Area Director, and Regional Director of Operations.
- Defined, implemented, and revised operational policies and guidelines.
- Mentored and coached team members to foster productive and engaging work environment.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
Drill Sergeant
USAR
08.1987 - 08.1993
- Trained and mentored personnel in combat operations and tactics, in addition to A-47 Dragon Anti-Tank Guided Missile System.
- Handled administrative requirements, maintained records and submitted operational reports.
- Developed and implemented plans to reduce risk to personnel and equipment during tactical operations.
- Awarded 2 Certificates of Achievement for full-class graduations and 3 Letters of Commendation for various accomplishments.
Education
Bachelor of Science - Business Management
Indiana University Bloomington
Bloomington, IN05.1991
Skills
- Financial Management
- Projections Development
- Human Resource Management
- Staff Recruiting
- Strategic Planning
- Leadership Development
- Revenue Generation
- Profitability Optimization
- Conflict Management
- Leadership Skills
- Report Preparation
- Business Planning
Timeline
District Manager
Rentokil
01.2015 - Current
Director of Operations
JH Foods, Ltd.
03.2005 - 01.2015
Regional Director of Operations
Arby's Restaurant
07.1991 - 03.2005
Drill Sergeant
USAR
08.1987 - 08.1993
Bachelor of Science - Business Management
Indiana University Bloomington
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