- Kayaking
- Enjoy hobbies that combine physical activity with outdoor exploration
- Mindfulness Practices
- I enjoy cooking for friends and family gatherings
- Animal Care
- Road Trips
- Interior Design
- Crafting and DIY Projects
Joanna Sanchez
Saint Petersburg
Summary
Detail-oriented professional with expertise in high-volume dining environments. Known for maintaining cleanliness and organization, while nurturing guest relationships to enhance overall dining experiences.
Overview
8
8
years of professional experience
Work History
Head Server/Head Bartender
Memphis Pizza Cafe
Memphis, TN
09.2019 - 03.2026
- Coordinated dining room operations to ensure efficient service flow and guest satisfaction.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Developed and implemented training materials for new hires, enhancing onboarding efficiency.
- Resolved customer complaints promptly, improving overall dining experience and retention rates.
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Trained staff members on use of POS system.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Provided support to management in the development and implementation of new policies and procedures, ensuring consistency in service standards across the team.
- Cultivated warm relationships with regular customers.
Server
Silly Goose/ Cafe Pontotoc
Memphis, TN
12.2017 - 09.2019
- Delivered exceptional customer service in fast-paced dining environment.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Managed multiple tables while ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to streamline order preparation and enhance efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma -
Desoto Central
Southaven, MSSkills
- High volume dining
- Willingness to learn
- Responsible and trustworthy
- Cleaning and sanitizing
- Attention to detail
Interests
Timeline
Head Server/Head Bartender
Memphis Pizza Cafe
09.2019 - 03.2026
Server
Silly Goose/ Cafe Pontotoc
12.2017 - 09.2019
High School Diploma -
Desoto Central