Scott Williams
Bristol,VA
Summary
Results-driven Store Manager with expertise in inventory management, staff training, and customer relationship management. Proven ability to enhance operational efficiency and drive sales through effective team leadership.
Overview
14
14
years of professional experience
Work History
Store Manager
Ace Hardware
Abingdon, Virginia
12.2023 - Current
- Oversaw daily store operations, ensuring adherence to company policies and procedures.
- Trained and supervised staff, improving customer service quality and satisfaction.
- Conducted daily store operations, including cash handling and opening/closing procedures.
- Coordinated inventory management, maintaining optimal stock levels at all times.
- Managed inventory tracking and conducted physical counts to reduce loss and maintain stock accuracy.
- Developed store displays that effectively promoted merchandise and increased sales.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
Front Line Manager - Supply
CarMax
Bristol, TN
01.2023 - 12.2023
- Managed inventory levels and coordinated stock replenishment processes to ensure optimal stock availability.
- Collaborated with departments to streamline front line operational activities for enhanced workflow.
- Negotiated vendor contracts to achieve cost savings while upholding quality standards.
Assistant Store Manager
Lowes Home Improvment
Abingdon, VA
05.2020 - 11.2022
- Led a team of over 110 associates, promoting accountability and high performance.
- Managed sales performance for specialists, directly contributing to revenue growth.
- Set and communicated goals to team, enabling achievement of established targets.
- Ensured all associates remained informed about active promotions to boost sales.
- Oversaw store operations, ensuring compliance with performance metrics.
- Maintained a clean and safe work environment to enhance employee productivity.
Retail Sales Specialist
Lowes Home Improvment
Abingdon, VA
08.2012 - 05.2020
- Assisted customers with product selection and provided expert advice.
- Resolved customer inquiries and complaints with professionalism and care.
- Built rapport with customers through friendly conversations about their shopping needs.
- Processed transactions accurately using point-of-sale systems.
- Engaged in ongoing training to stay updated on new products and services offered.
- Participated in team meetings to discuss strategies for achieving business goals.
- Monitored sales performance against targets set by management team.
Education
High School Diploma -
Holston High School
Damascus, VA05-2011
Skills
- Store operations
- Inventory management
- Visual merchandising
- Sales analysis
- Cash handling
- Staff training
- Staff supervision
- Operations coordination
- Team building
- Efficiency improvement
- Problem solving
- Time management
- Multitasking
- Effective communication
- Client relations
- Market research
Timeline
Store Manager
Ace Hardware
12.2023 - Current
Front Line Manager - Supply
CarMax
01.2023 - 12.2023
Assistant Store Manager
Lowes Home Improvment
05.2020 - 11.2022
Retail Sales Specialist
Lowes Home Improvment
08.2012 - 05.2020
High School Diploma -
Holston High School