Scott A. Patrick
Indianapolis,IN
Summary
Results-driven Used Car Sales Manager with expertise in customer relationship building, team development & training, and inventory acquisition / optimization. Proven track record in maximizing profits through effective negotiation and market analysis.
Overview
35
35
years of professional experience
Work History
Used Car Sales Manager
Tom Roush Auto Group
Westfield, IN
01.2025 - 04.2026
- Managed used car inventory, ensuring optimal stock levels and presentation standards.
- Trained and mentored sales team on effective sales techniques and customer engagement strategies.
- Developed pricing strategies based on market trends and competitor analysis to maximize profits.
- Oversaw customer financing options, facilitating smooth transactions and improving customer satisfaction.
- Analyzed sales performance metrics, identifying areas for improvement and adjusting tactics accordingly.
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Managed inventory effectively for optimal turnover rate and profitability.
- Oversaw repair and maintenance services for pre-owned vehicles, ensuring all cars met quality standards before being offered for sale.
- Negotiated competitive deals with customers, ensuring maximum profit margins while maintaining customer satisfaction.
- Conducted regular appraisals of pre-owned vehicles, ensuring accurate pricing based on market value and vehicle condition.
- Developed ongoing relationships with automotive wholesalers, securing favorable purchasing terms for used car inventory replenishment.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Used Car Sales Manager
Ray Skillman Westside Hyundai
Indianapolis, IN
01.2020 - 01.2025
- Led used car sales team, driving strategic initiatives to enhance customer engagement and satisfaction.
- Developed and implemented training programs for sales staff, improving product knowledge and sales techniques.
- Analyzed market trends to optimize inventory management and pricing strategies for used vehicles.
- Fostered relationships with customers, enhancing loyalty through personalized service and tailored financing options.
- Conducted performance reviews for sales team members, providing constructive feedback to support professional growth.
- Forecasted goals and objectives for sales, gross and key expenses on monthly and annual basis.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Conducted regular appraisals of pre-owned vehicles, ensuring accurate pricing based on market value and vehicle condition.
- Oversaw repair and maintenance services for pre-owned vehicles, ensuring all cars met quality standards before being offered for sale.
- Oversaw customer financing options, facilitating smooth transactions and improving customer satisfaction.
- Negotiated competitive deals with customers, ensuring maximum profit margins while maintaining customer satisfaction.
New Car Sales Manager
Ray Skillman Westside Hyundai
Indianapolis, IN
01.2020 - 01.2025
- Led team to achieve sales targets through effective training and motivation strategies.
- Developed and implemented strategic marketing initiatives to increase customer engagement and brand loyalty.
- Analyzed market trends to optimize inventory management and pricing strategies for new car models.
- Fostered relationships with customers, enhancing satisfaction through personalized service and follow-up communications.
- Oversaw daily operations of sales floor, ensuring adherence to company policies and compliance regulations.
- Collaborated with finance department to streamline financing options, improving customer purchase experience.
- Trained and mentored sales staff on product knowledge and sales techniques, resulting in improved performance metrics.
- Evaluated competitor activities, adapting sales tactics to maintain competitive edge in the automotive market.
- Conducted regular competitor analysis to identify emerging trends and adjust strategies accordingly, maintaining a competitive edge in the market.
- Actively managed relationships and ongoing store matters with manufacturer / OEM representatives in all facets of new vehicle operations, including both fixed and variable operations, inclusive of finance captive.
- Actively managed new Hyundai allocation and ongoing management of ideal mix.
Finance Manager
Ray Skillman Westside Hyundai
Indianapolis, IN
01.2020 - 01.2025
- Analyzed credit applications and made recommendations for loan approvals.
- Oversaw compliance with federal and state regulations in finance operations.
- Trained and mentored junior finance staff on best practices and regulatory requirements.
- Collaborated with sales teams to structure competitive financing options for customers.
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
- Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
- Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
- Maximized profitability by negotiating and structuring optimal automotive financing deals.
- Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
- Demonstrated expertise in various financial products, creating tailored presentations for customers, showcasing the benefits of specific financing plans based on their unique needs.
- Streamlined loan approval processes, reducing wait times for customers and increasing overall efficiency.
- Increased repeat business by establishing trust and rapport with customers through transparent and ethical finance practices.
Principal
The Column Corporation
Indianapolis, IN
12.2015 - 01.2020
- Conducted comprehensive market analysis to evaluate property value and investment potential.
- Researched commercial and residential real estate deals.
- Collaborated with other real estate professionals such as attorneys and title agents to ensure seamless transactions for all parties involved.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Coordinated property inspections and repairs, ensuring compliance with regulations and client satisfaction during transactions.
- Collaborated with mortgage lenders, inspectors, and appraisers to streamline transactions effectively.
- Acting as managing principal, conducted acquisition, rehabilitation and disposition of more than 200 residential and commercial properties in the greater Indianapolis area.
Vice President - Commercial Real Estate
Old National Bank
Indianapolis, IN
06.1991 - 12.2015
- Developed and implemented innovative financial products aligned with market trends and client needs.
- Oversaw risk management processes to ensure compliance with regulatory standards and internal policies.
- Analyzed market data to identify growth opportunities, driving strategic planning for product development.
- Streamlined reporting processes, improving accuracy of financial forecasts and business performance metrics.
- Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
- Led training sessions for junior bankers, enhancing team knowledge and performance.
- Fostered strong client relationships through effective communication and personalized service.
- Prepared financial models for investment analysis and feasibility studies.
- Reduced risks associated with lending decisions by conducting comprehensive credit analysis on prospective borrowers.
- Optimized portfolio performance by monitoring market trends and providing strategic investment recommendations.
- Evaluated potential disposition strategies for underperforming assets, recommending optimal solutions aligned with company goals and objectives.
- Served as commercial real estate lending group leader, as well as a member of the institution's credit committee and chief real estate credit officer.
Education
MBA - Finance
Indiana University
Bloomington, IN05.1994
Bachelor of Arts - Finance / Economics
Indiana University
Bloomington, IN05.1991
Skills
- Customer relationship building
- Strong negotiation skills
- Staff training and development
- Market research
- Vehicle portfolio / acquisition management
- Consumer automotive finance management
- Sales coaching
- Staffing management
- Reconditioning oversight
- Team collaboration
- Team leadership
Timeline
Used Car Sales Manager
Tom Roush Auto Group
01.2025 - 04.2026
Used Car Sales Manager
Ray Skillman Westside Hyundai
01.2020 - 01.2025
New Car Sales Manager
Ray Skillman Westside Hyundai
01.2020 - 01.2025
Finance Manager
Ray Skillman Westside Hyundai
01.2020 - 01.2025
Principal
The Column Corporation
12.2015 - 01.2020
Vice President - Commercial Real Estate
Old National Bank
06.1991 - 12.2015
MBA - Finance
Indiana University
Bachelor of Arts - Finance / Economics
Indiana University