Results-driven Assistant General Manager with expertise in staff management and operations optimization. Demonstrated ability to enhance customer engagement through effective team coordination and feedback implementation.
Overview
1
1
year of professional experience
Work History
Assistant General Manager
Excel Fitness
Norfolk, VA
06.2025 - Current
Assisted in managing daily operations to ensure smooth facility functionality.
Supported staff training initiatives to improve service delivery and member engagement.
Coordinated scheduling for team members to optimize coverage during peak hours.
Implemented customer feedback mechanisms to enhance overall member satisfaction.
Team Leader
Excel Fitness
Virginia Beach, VA
10.2024 - 06.2025
Led team in achieving operational goals and enhancing member satisfaction.
Coordinated daily fitness programs to ensure optimal member engagement and retention.
Trained new staff on company protocols, promoting consistency in service delivery.
Monitored fitness equipment maintenance, ensuring safety standards were upheld.