Open To Work
Screna Prigge
Server
Lakeland,FL
Summary
Hospitality professional with deep understanding of training methodologies and team development. Proven ability to elevate service standards and enhance customer satisfaction through effective training programs. Known for fostering collaboration and consistently achieving results, adaptable to evolving needs, and skilled in communication and leadership.
Overview
13
13
years of professional experience
Work History
Server Trainer
First Watch
Lakeland, FL
06.2019 - 11.2025
- Trained new servers on menu knowledge and service standards to ensure consistent guest experiences.
- Conducted regular evaluations of server skills, providing constructive feedback for improvement.
- Implemented best practices in customer service, resulting in increased guest satisfaction scores.
- Oversaw cash handling processes, including receipt, disbursement, and reconciliation of funds.
Assistant Manager
TooJay's Gourmet Deli
Lakeland, FL
03.2013 - 05.2019
- Supervised daily operations, ensuring adherence to quality and service standards.
- Trained and mentored team members on menu offerings and customer service techniques.
- Implemented inventory management processes to reduce waste and improve efficiency.
- Developed staff schedules, optimizing labor costs while maintaining service levels.
- Collaborated with management to create promotional strategies driving customer engagement.
Education
High School Diploma -
West Orange High School
Winter Garden, FLSkills
- Effective time management
- Menu memorization
- Safe food handling
- Order accuracy
- Upselling strategies
- Team member training
- POS system proficiency
- Food safety compliance
- Restaurant operations
- Employee mentoring
Timeline
Server Trainer
First Watch
06.2019 - 11.2025
Assistant Manager
TooJay's Gourmet Deli
03.2013 - 05.2019
High School Diploma -
West Orange High School