Scarlet Castro

Livermore,CA

Summary

Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful bussines. Skilled in managing reservations, telephone calls and customer inquiries. Professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and communication.

Overview

years of professional experience

Certification

Work History

Front Desk Agent

Doubletree By Hilton

03.2022 - Current

Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
Increased customer loyalty with exceptional communication skills and personalized service.
Resolved guest issues promptly, resulting in positive feedback and return visits.
Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.

Education

High School Diploma -

Granada High School

Livermore, CA

06.2022

Skills

Credit and Cash Payments
Time Management
Problem-Solving Skills

Hospitality Best Practices
POS Systems
Customer Service

Certification

SerfSafe Food Handling Certification

Languages

English

Native or Bilingual

Spanish