S. Delaney Duncan
Naples,FL
Summary
Licensed Real Estate Agent with over $20,000,000 in lifetime sales volume of new and preexisting homes in Florida. Applied exceptional prospecting, building high-value client base through aggressive targeted demographic marketing and personal referrals from satisfied buyers and sellers. Excelled in client development, public relations, contract negotiation, CRM utilization, market analysis, and customer follow-up. Displayed superior talent in effectively communicating with sellers, buyers, and other industry professionals.
Overview
5
5
years of professional experience
Work History
Realtor
EXP Realty LLC
07.2021 - Current
- Contributed over $20,000,000 in sales volume to brokerage.
- Represents buyers and sellers in residential real estate transactions.
- Follows strategic scripts, systems and processes to convert internet leads into clients and successful sales.
- Researches and determines competitive market prices.
- Integrated multiple systems into one unified CRM platform to streamline customer service operations.
- Oversees and negotiates offers for real estate purchases on clients' behalf.
- Oversees closing process on behalf of clients and reviews parts of contracts to resolve issues prior to closing.
- Communicates with inspectors, lenders, attorneys and tradesmen to maintain purchase agreement terms.
- Networks with industry contacts to expand knowledge of real estate markets and best practices.
Media Intern
Whim & Willow Designs LLC
Franklin, TN
01.2021 - 05.2021
- Drafted digital content for marketing partnerships.
- Communicated and liaised between brands and partners via email and telephone.
- Collected and analyzed data for project planning.
- Tracked audience engagement on company websites and social media platforms.
- Created media kits and corporate publications using Canva.
- Assisted with curating national media campaigns with HomeGoods, QVC, and HGTV.
- Assisted with event planning for impactful in-person and online experiences including Brand Builders Retreat.
- Supported television segment appearances with, including but not limited to, News Channel 5 "Talk of the Town" and "Kindness Isn't Cancelled."
- Participated in product development of LakeValley Candles.
Hostess
Blackhorse Pub & Brewery
Knoxville, TN
07.2019 - 01.2020
- Greeted customers and handled customer service requests throughout dining experience.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Managed in-person and telephone guest inquiries, customer service requests, and reservation bookings using Aloha.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of the restaurant dining experience.
- Watched area staff to evaluate loads and calculate accurate wait times.
After School Counselor
Rocky Hill Elementary School
Knoxville, TN
08.2017 - 05.2018
- Oversaw groups of up to 38 students at the school, maintaining optimal safety and security.
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
- Strict documentation and careful adherence to state policy and procedures.
- Completed and kept records related to program and individual students for future use by other personnel.
- Played games with students to increase understanding of subjects
- Instructed children in crafts and other activities to promote gross and fine motor skills.
Teacher's Aide
London Bridge Daycare
Cookeville, TN
05.2017 - 08.2017
- Assisted teachers with supervision and care of groups of 15 children.
- Enforced rules for behavior and procedures to maintain order among class.
- Worked with individual students to provide personalized educational, behavioral, and emotional support.
- Set up visual aids, equipment and classroom displays to support mentor teacher's lesson delivery.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Helped children's confidence and self-esteem by providing safe and loving environment.
Retail Consultant
Merle Norman Cosmetics and Magnolia James
09.2015 - 05.2016
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
- Opened and closed store independently when needed and prepared nightly bank drop for manager.
- Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers.
- Issued receipts and processed refunds, credits or exchanges.
- Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Sold and fitted Bridal gowns, tuxedos, and bridesmaids' dresses.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Education
Bachelor of Science - Journalism and Electronic Media
University of Tennessee
05.2021
Skills
- Client relations
- Property closing
- Market research
- Contract negotiation
- Excellent communicator
- Express Offers Certified
- Social Media Management
- Demonstrated history working with Wordpress and Canva
- Certified in Hootsuite
- Proficient in Adobe Lightroom
- Proficient in Adobe Spark
- Proficient in Adobe Indesign
- Proficient in Microsoft Word
Accomplishments
- The Gogan Team at EXP 2023 Q1 Top Producer by Sales Volume
- The Gogan Team at EXP 2023 Top Producer by Sales Volume
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
In the long history of humankind (and animal kind, too) those who learned to collaborate and improvise most effectively have prevailed.
Charles Darwin
Timeline
Realtor
EXP Realty LLC
07.2021 - Current
Media Intern
Whim & Willow Designs LLC
01.2021 - 05.2021
Hostess
Blackhorse Pub & Brewery
07.2019 - 01.2020
After School Counselor
Rocky Hill Elementary School
08.2017 - 05.2018
Teacher's Aide
London Bridge Daycare
05.2017 - 08.2017
Retail Consultant
Merle Norman Cosmetics and Magnolia James
09.2015 - 05.2016
Bachelor of Science - Journalism and Electronic Media
University of Tennessee