Seaira Hoye
Madison,WI
Summary
Detail-oriented Patient Coordinator skilled in appointment scheduling, HIPAA compliance, and electronic records management. Proven ability to enhance patient experiences and maintain accurate documentation in fast-paced healthcare environments.
Overview
8
8
years of professional experience
Work History
Patient Coordinator
First Choice Dental Group
Verona, WI
12.2024 - Current
- Coordinated patient scheduling to optimize office workflow and enhance service delivery.
- Managed patient inquiries, providing information on services and addressing concerns effectively.
- Assisted in maintaining accurate patient records using dental practice management software.
- Collaborated with dental staff to ensure seamless patient experience from check-in to treatment completion.
Resident Assistant
Heritage Senior Living
Monona, WI
07.2020 - 09.2023
- Facilitated engaging activities to enhance resident socialization and community involvement.
- Ensured compliance with safety protocols during events and daily operations.
- Assisted residents with daily living tasks, promoting independence and dignity.
- Coordinated communication between residents, families, and healthcare staff to address concerns.
- Developed tailored care plans in collaboration with multidisciplinary teams for optimal resident support.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
Clinic Assistant
Group Health Cooperative
Madison, WI
05.2018 - 04.2020
- Coordinated patient scheduling to optimize clinic workflow and reduce wait times.
- Assisted healthcare providers with patient intake and documentation processes for improved accuracy.
- Implemented electronic health record updates to enhance data retrieval and patient care efficiency.
- Trained new staff on clinic procedures and software systems to ensure compliance and operational consistency.
- Ensured a clean and welcoming clinic environment by performing routine housekeeping tasks such as sanitizing surfaces and disposing of biohazardous waste properly.
Education
High School Diploma -
West High School
Madison, WI06-2016
Skills
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Electronic records management
- Office administration
- Customer service
- Attention to detail
- HIPAA compliance
- Care planning
- Healthcare industry
- Organizational skills
Timeline
Patient Coordinator
First Choice Dental Group
12.2024 - Current
Resident Assistant
Heritage Senior Living
07.2020 - 09.2023
Clinic Assistant
Group Health Cooperative
05.2018 - 04.2020
High School Diploma -
West High School