Sean Bell
Tampa,FL
Summary
Dynamic and outgoing, with a proven track record at Starbucks for elevating customer experiences through exceptional service and coffee expertise. Excelled in training roles, enhancing team performance and individual skills with adaptive strategies and positive reinforcement. Achieved consistently high customer satisfaction, demonstrating strong interpersonal abilities and a knack for upselling products effectively. Focused and versatile professional with undeniable talents in customer service and specialty drink preparation. Multi-tasker dedicated to customer service and engagement. Works great under pressure.
Overview
10
10
years of professional experience
Work History
Barista Trainer
Starbucks
10.2018 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Trained new employees in groups and in one-on-one scenarios.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Taught proper procedures for success to new employees.
Barista
Starbucks
10.2017 - Current
- Operated espresso machines and commercial coffee brewers to create beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Used POS system to accurately enter orders and process payments.
Server
Applebee's Grill + Bar
02.2015 - 04.2017
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales significantly by upselling higher-end products to customers.
Education
High School Diploma -
Alonso High School
Tampa, FLSkills
- Team Player
- Exceptional customer service
- Adaptive and creative
- Friendly and outgoing
- Coffee expertise
Timeline
Barista Trainer
Starbucks
10.2018 - Current
Barista
Starbucks
10.2017 - Current
Server
Applebee's Grill + Bar
02.2015 - 04.2017
High School Diploma -
Alonso High School