Summary
Overview
Work History
Education
Skills
Timeline
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Sean Brown Jr

Summary

Accomplished Customer Service Associate with over 4 years of progressive experience building and implementing high-impact customer success strategies. Highly skilled in email and phone management, with a passion for fostering client relationships. History of effective data management, analysis, and team collaboration to lead projects to success.

Overview

6
6
years of professional experience

Work History

Data Entry Specialist

TEKsystems, T Rowe Price
Owings Mills
02.2024 - 04.2025
  • Managed 50-80 client inquiries and case research for retirement accounts, ensuring timely resolutions
  • Investigated client claims related to trading activity, fund allocation, and account discrepancies
  • Collaborated with compliance teams to ensure regulatory adherence and risk mitigation
  • Demonstrated consistent typing speed of 40+ words per minute with accuracy
  • Selected as MVP of the month (Feb 2025) by peers for outstanding teamwork, consistent performance, and positive attitude

Financial Services Associate II

Fidelity Investments
Remote
08.2021 - 02.2024
  • Researched and resolved claims related to pension and 401(k) accounts, ensuring compliance
  • Worked closely with leadership to identify and capitalize on market opportunities leading to a 25% increase in customer retention
  • Provided case-specific guidance on retirement planning, pension disbursement, and financial claims
  • Managed 40 to 70 inbound calls, analyzed account histories, and processed transactions
  • Assisted in a cross-functional project to improve claims handling and customer resolution times

Claims & Credentialing Coordinator

American Specialty Health
Remote
01.2020 - 07.2021
  • Verified and processed claims-related documentation for healthcare providers
  • Managed customer accounts via phone, email, and specialized claims processing software
  • Conducted investigative research on physician credentials, compliance documentation, and claims
  • Spearheaded corporate training sessions and video tutorials

Seasonal Sales Associate (College Term)

Nike
Washington
02.2019 - 06.2019
  • Developed and managed a dynamic sales strategy, which enhanced customer retention and increased new account registrations by 45%
  • Registered the highest number of Nike App users with 20+ new accounts, surpassing store metrics
  • Collaborated with a diverse team to deliver exceptional customer service to a global clientele
  • Organized and maintained clothing displays, contributing to an enhanced store presentation
  • Supported store operations by adhering to established standard operating procedures

Education

Bachelor of Science - Health Science

Howard University
Washington, DC
05-2021

Skills

  • Claims Research & Case Investigation
  • Regulatory Compliance & Risk Assessment
  • Data Analysis & Reporting
  • Customer Identification & Issue Resolution
  • Microsoft Office Suite
  • Outlook
  • Analytical Reading
  • Salesforce Service Cloud
  • Epic Systems
  • Data entry
  • Transaction processing
  • Oracle enterpriseone

Timeline

Data Entry Specialist

TEKsystems, T Rowe Price
02.2024 - 04.2025

Financial Services Associate II

Fidelity Investments
08.2021 - 02.2024

Claims & Credentialing Coordinator

American Specialty Health
01.2020 - 07.2021

Seasonal Sales Associate (College Term)

Nike
02.2019 - 06.2019

Bachelor of Science - Health Science

Howard University

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Sean Brown Jr