Sean Burns
Allen
Summary
Branch manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. Several year history of success in the field. I also have knowledge of HVAC.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Branch Manager
Locke Supply Co.
McAlester
06.2024 - Current
- Managed daily branch operations and ensured compliance with company policies.
- Supervised staff, facilitating training and development programs for team members.
- Coordinated inventory management, optimizing stock levels to meet customer demands.
- Implemented customer service initiatives, enhancing client satisfaction and engagement.
- Analyzed sales data to identify trends and improve service offerings at the branch.
- Developed relationships with local contractors to promote product offerings effectively.
- Oversaw financial transactions, ensuring accuracy in cash handling procedures.
- Managed staff scheduling, hiring and training processes.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Resolved escalated customer complaints in a timely manner.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Assistant Branch Manager
Locke Supply Co.
Ada
01.2023 - 06.2024
- Assisted in managing daily operations of branch activities and staff scheduling.
- Coordinated inventory management and ensured accurate stock levels throughout the branch.
- Supported customer service initiatives by resolving inquiries and enhancing client satisfaction.
- Trained new employees on company policies, procedures, and product knowledge.
- Oversaw cash handling procedures and balanced transactions at the end of each day.
- Implemented promotional campaigns to boost product visibility and customer engagement.
- Resolved customer issues effectively in order to maintain strong customer relationships.
- Supervised teller duties including balancing cash drawers and verifying accuracy of transactions.
Sales Associate /Delivery Driver
Locke Supply Co.
Ada
08.2018 - 01.2023
- Assisted customers with product selection and provided expert advice.
- Processed sales transactions accurately using point-of-sale systems.
- Educated customers about promotions and special offers to boost engagement.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Inspected vehicles for safety and maintenance needs.
- Communicated delivery updates to customers effectively.
- Assisted in loading and unloading packages safely.
- Followed company policies for handling hazardous materials.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Laborer Operator
Pontotoc Sands
Stonewall
06.2017 - 08.2018
- Operated heavy machinery for sand extraction and processing.
- Monitored equipment performance and reported maintenance needs.
- Ensured compliance with safety protocols during daily operations.
- Assisted in loading and unloading materials for transport.
- Conducted routine inspections of machinery and tools for safety.
- Maintained clean work areas to promote a safe work environment.
- Followed instructions from supervisors regarding specific tasks to be completed.
- Maintained and operated heavy machinery in a safe and efficient manner.
Sales Associate
Locke Supply Co.
Ada
03.2015 - 06.2017
- Delivered exceptional customer service to enhance shopping experiences.
- Assisted customers in product selection and provided detailed information.
- Maintained store appearance and ensured merchandise was well-organized.
- Managed inventory levels and restocked shelves as needed.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve sales goals and targets.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
Education
Stonewall High School
Stonewall, OKNCCER Certification - Heavy Equipment Operator
Pontotoc Technology Center
Ada, OK 08.2013 - 05.2014
Skills
Driven HVAC Branch Manager experienced in achieving business objectives and enhancing customer satisfaction Delivered positive customer experiences through exceptional service, multitasking, and time management skills Emphasized adaptability, strong work ethic, and rapid skill acquisition in dynamic environments
Timeline
Branch Manager
Locke Supply Co.
06.2024 - Current
Assistant Branch Manager
Locke Supply Co.
01.2023 - 06.2024
Sales Associate /Delivery Driver
Locke Supply Co.
08.2018 - 01.2023
Laborer Operator
Pontotoc Sands
06.2017 - 08.2018
Sales Associate
Locke Supply Co.
03.2015 - 06.2017
NCCER Certification - Heavy Equipment Operator
Pontotoc Technology Center
08.2013 - 05.2014
Stonewall High School