Sean Bush
Hephzibah,GA
Summary
A resourceful Support Services Representative known for high productivity and efficient task completion. Very skilled in customer relationship management, technical support, and conflict resolution. Excel at communication, problem-solving, and adaptability, ensuring a world class service process and sustained high customer satisfaction.
Overview
22
22
years of professional experience
Work History
Support Services Representative Senior
Enterprise Mobility
St Louis, Missouriw
08.2014 - Current
- Spearheaded competition to increase the team's survey engagement which lead to highest EOM percentage of the year and sustained awareness around the expectation.
- Optimized customer service procedures to increase customer satisfaction and efficiency.
- Developed training materials for team members on how to use various computer applications more efficiently.
- Consistently exceeded expectations as a top 3 performer for 5+ years.
- Co-created the highest trafficked and engaged HUB post as a volunteer for the HUB Champions Program.
- Nominated for Power-Up Program and gained standout recognition for elevator speech training.
- Provided aid to Fleet Support and Tour Support during various company restructurings.
Senior Support Services Representative
Tmobile
Augusta, GA
05.2008 - 07.2014
- Regularly lead team meetings to discuss progress made on projects, any challenges encountered, and to set new initiatives.
- Monitored team progress and sent real-time results to drive performance.
- Suggested improvements to system functionality after installation of updates or patches were completed successfully.
- Identified areas for improvement in current processes and recommended changes accordingly.
Troposcatter Operator/Maintainer
US Army
Fort Huachuca, Arizona
10.2002 - 10.2006
- Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
- Collaborated with coworkers to perform projects quickly and meet daily goals.
- Graduated Non-Commissioned Officer Academy with honors.
- Became Sergeant E-5 while stationed at Camp Doha.
- Assigned as Colonel's personal driver while deployed in Kuwait.
Education
Some College (No Degree) - Communications
Strayer University
Augusta, GASkills
- Proficient in Microsoft Office, NatRes, ECARs, Greenlight, Onbase, Renter Maintenance, Account Maintenance, HUB
- Training with Greenlight Admin and CRM
- Escalation management
- Follow-up skills
- Proactive approach
- Active listening
- Capable of training others
- Resourceful in adverse conditions
Timeline
Support Services Representative Senior
Enterprise Mobility
08.2014 - Current
Senior Support Services Representative
Tmobile
05.2008 - 07.2014
Troposcatter Operator/Maintainer
US Army
10.2002 - 10.2006
Some College (No Degree) - Communications
Strayer University