Sean Casados
Roanoke,TX
Summary
Seasoned Service Manager bringing 35 years of Automotive experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
6
6
years of professional experience
Work History
Service Manager
Hunter Automotive
08.2021 - 04.2023
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Met with customers to discuss service needs and offer available solutions.
- Monitored inventory levels and placed orders to replenish stock.
Service Manager
CCI (Blagg Keller)
11.2019 - 08.2021
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Met with customers to discuss service needs and offer available solutions.
- Monitored inventory levels and placed orders to replenish stock.
Mechanic
Christian Brothers Automotive Corporation
02.2019 - 11.2019
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Utilized computerized diagnostic equipment to conduct thorough inspections and determine outcomes.
Mechanic II
City Of Ft Worth
04.2017 - 02.2019
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Utilized computerized diagnostic equipment to conduct thorough inspections and determine outcomes.
Education
High School Diploma -
Los Alamos High School
Los Alamos, NM06.1989
Skills
- Employee Relations
- Machinery Operation
- Revenue Generation
- Reliable and Responsible
- Cost Estimates
- Overseeing Technicians
Timeline
Service Manager
Hunter Automotive
08.2021 - 04.2023
Service Manager
CCI (Blagg Keller)
11.2019 - 08.2021
Mechanic
Christian Brothers Automotive Corporation
02.2019 - 11.2019
Mechanic II
City Of Ft Worth
04.2017 - 02.2019
High School Diploma -
Los Alamos High School
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