Sean Cassidy
Portage,IN
Overview
14
14
years of professional experience
Work History
Sales Associate
Family Express, Portage South
08.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Worked at multiple locations depending on company needs.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Able to maintain and run store solo, as well as with coworkers.
Teacher
Garage Band Guitar Lessons
09.2011 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed students behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced student engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Teaching both physical and theoretical aspects of instrument, as well as how to correspond the two.
- Instructing all from beginner, to intermediate, to expert students in ways that will support and nurture their growth and knowledge.
Sales Associate, Midnights
Marathon
05.2023 - 07.2024
- Worked solo to run and maintain the gas station during midnights overe the course of a year.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Handled scammers, problem customers, and provided a safe environment for customers.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Restaurant Busser and Dishwasher
El Salto's
04.2023 - 08.2023
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and tortilla chip and salsa replacements.
- Trained new staff in bussing and cleaning procedures.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Cleaned all dishes in a timely manner to make sure the kitchen and guests had the dishes they needed at the time of need.
Sales Associate
Hot Topic
08.2019 - 06.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Performed cash, card, and check transactions to complete customer purchases.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Cook
Buffalo Wild Wings
03.2019 - 08.2019
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Communicated closely with servers to fully understand special orders for customers.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Managed time effectively to ensure timely meal preparation, even during peak hours.
- Trained new kitchen staff, ensuring they met restaurant's high standards.
- Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
Cook, Cashier, Delivery Driver
Valpo Verona's Pizza and Wings
09.2018 - 03.2019
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Handled cash, check, credit, and coin transactions, customer service, and taking orders in person and over the phone.
- Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
- Mentored junior cooks in refining culinary skills through hands-on guidance.
- Collaborated with management team to develop new menu items.
- Streamlined food preparation process, increasing kitchen productivity.
- Ensured compliance with all food safety regulations, maintaining record of excellence in health inspections.
- Optimized use of kitchen equipment to speed up cooking times without compromising food quality.
- Developed and maintained clean and organized kitchen workspace, setting standard for team.
- Conducted regular quality checks on ingredients, ensuring only best were used in meal preparation.
- Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Managed opening and closing shift kitchen tasks.
- Made deliveries speedily to ensure customer satisfaction while adhering to local traffic and speed regulations.
Housekeeper
Super 8 Hotel
02.2018 - 08.2018
Cook
Applebee’s Robinson Township
12.2016 - 09.2017
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Communicated closely with servers to fully understand special orders for customers.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Cook
Applebee’s Valparaiso
06.2016 - 12.2016
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Showcased excellent knife skills for precise cutting and preparation of various ingredients.
- Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
- Mentored junior cooks in refining culinary skills through hands-on guidance.
- Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
- Ensured compliance with all food safety regulations, maintaining record of excellence in health inspections.
- Fostered culture of teamwork and communication within kitchen, leading to improved efficiency.
- Implemented rotating menu concept, keeping dining experience fresh and engaging for regular customers.
- Streamlined food preparation process, increasing kitchen productivity.
- Enhanced kitchen efficiency by streamlining prep work processes.
- Conducted regular quality checks on ingredients, ensuring only best were used in meal preparation.
- Improved meal presentation with innovative plating techniques, enhancing overall customer satisfaction.
- Enhanced flavor and presentation of traditional dishes with creative twists, receiving positive feedback from patrons.
- Prepared diverse cuisines to meet customer dietary needs and preferences, elevating dining experience.
- Collaborated with kitchen team to design new menu items, driving customer interest and repeat business.
- Managed time effectively to ensure timely meal preparation, even during peak hours.
Cook
McDonald’s Burns Harbor
09.2015 - 03.2016
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
- Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
- Optimized use of kitchen equipment to speed up cooking times without compromising food quality.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Managed opening and closing shift kitchen tasks.
- Prepared and served various food items in fast-paced Type environment.
Cook
Salvora’s Pizzaria
06.2015 - 07.2015
- Collaborated with management team to develop new menu items.
- Trained new kitchen staff, ensuring they met restaurant's high standards.
- Developed system for inventory management, reducing waste and cutting costs.
- Handled cash, coin, checks, and credit while operating register.
- Coordinated with front of house to ensure smooth service during busy periods, enhancing customer dining experience.
- Developed and maintained clean and organized kitchen workspace, setting standard for team.
- Monitored food quality and presentation to maintain high standards.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
- Measured and mixed ingredients according to precise recipes for best results.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Adjusted recipes based on ingredient availability or customer request.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Made deliveries speedily to ensure customer satisfaction while maintaining accordance to traffic and speed laws.
Education
Core 40 - General
Portage High School
Portage, IN06.2015
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Client service
- Conflict resolution
- Store opening and closing
Timeline
Sales Associate
Family Express, Portage South
08.2024 - Current
Sales Associate, Midnights
Marathon
05.2023 - 07.2024
Restaurant Busser and Dishwasher
El Salto's
04.2023 - 08.2023
Sales Associate
Hot Topic
08.2019 - 06.2022
Cook
Buffalo Wild Wings
03.2019 - 08.2019
Cook, Cashier, Delivery Driver
Valpo Verona's Pizza and Wings
09.2018 - 03.2019
Housekeeper
Super 8 Hotel
02.2018 - 08.2018
Cook
Applebee’s Robinson Township
12.2016 - 09.2017
Cook
Applebee’s Valparaiso
06.2016 - 12.2016
Cook
McDonald’s Burns Harbor
09.2015 - 03.2016
Cook
Salvora’s Pizzaria
06.2015 - 07.2015
Teacher
Garage Band Guitar Lessons
09.2011 - Current
Core 40 - General
Portage High School