Sean Cook
Converse,TX
Summary
Dynamic sales professional with a proven track record at Edwin Watts Golf, excelling in relationship selling and client account management. Notable achievements include consistently exceeding sales goals through effective customer engagement strategies. Skilled in communication and dedicated to fostering strong relationships with both customers and team members. Aiming to leverage expertise in driving sales success within a progressive organization.
Overview
25
25
years of professional experience
Work History
Sales Associate
Edwin Watts Golf
San Antonio, Tx.
04.2022 - 09.2024
- Built and maintained relationships with peers and upper management to drive team success.
- Handled customer complaints in a professional manner.
- Demonstrated product features and benefits for customers' needs.
- Organized store by returning merchandise to proper areas and restocked displays.
- Worked with fellow sales team members to achieve group targets.
- Ticketed, arranged and displayed merchandise to promote sales.
- Developed trusting relationships with customers by making personal connections.
- Answered store and merchandise questions and led customers to wanted items.
- Helped customers find specific products, answered questions, and offered product advice.
- Upsold additional items based on customer interests and needs.
- Answered customer inquiries regarding product features, pricing, and availability.
- Collected payments and provided accurate change.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Computed purchases and received and processed cash or credit payment.
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Greeted customers to determine wants or needs.
- Provided accurate information about products, prices and services.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Organized stockroom shelves according to size, color or style.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed credit card transactions quickly and securely.
- Recommended, selected and located merchandise based on customer desires.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Cleaned shelves, counters and tables to maintain organized store.
- Maintained cleanliness of store environment including floors, windows, displays.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Placed special orders or called other stores to find desired items.
- Adhered to company initiatives and achieved established goals.
- Answered incoming telephone calls to provide store, products and services information.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Received and displayed product shipments on store retail shelves upon delivery.
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed promotional strategies to increase sales volume.
Project Manager
Five Star Roofing
Houston, Tx.
07.1999 - 09.2021
- Provided guidance to team members regarding tasks assigned to them.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Developed and updated project plans to document objectives, technologies, schedules, and funding.
- Negotiated with project stakeholders or suppliers to obtain resources or materials.
- Managed multiple projects with competing deadlines simultaneously.
- Produced thorough, accurate and timely reports of project activities.
- Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
- Modified project plans when needed to better align with organizational objectives.
- Led meetings with internal team members, consultants and contractors.
- Drove continuous improvement of project delivery process by providing strong leadership.
Education
Associates - Communications
Houston Community College
Houston, TX06-1991
Skills
- Retail loss prevention
- Promotional support
- Upselling
- Inventory tracking
- Relationship selling
- Exchange coordination
- Exceeds sales goals
- Friendly and outgoing
- Customer engagement
- Client account management
- Product demonstrations
- Written and oral communication skills
- Fitting room maintenance
- Cash handling
- Dispute mediation
- Sales development
- Retail merchandising expertise
- Goal oriented
- Money handling
- Guest relations
- Payment processing
- Merchandising
- Excellent communication skills
- Flexible schedule
- Retail store operations
- Product sales
- Outgoing personality
- Positive and professional
- Problem-solving skills
- Order processing
- Meeting deadlines
- Hospitality and accommodation
- Product promotions
- Client service
Affiliations
- I enjoy playing golf.
- I enjoy a game of basketball.
- Playing a game of chess.
- Playing cards.
- Exercising Biking and weight lifting.
- Swimming.
- Hiking
- Camping
- Fishing
- Dancing
- Karoaking
- Kayaking
Accomplishments
- Varsity baseball
- Journalism
- Sports editor of state champion highschool paper
- Employee of the month Vera Freddy's Italian Restuarant 1994.
- Scholarship finalist in journalism for Vanderbilt University.
- Bearkette Baou for outstanding service for highschool drill team.
- Certificate in restaurant management.
- Scouted by division colleges and professional team scout for baseball.
Timeline
Sales Associate
Edwin Watts Golf
04.2022 - 09.2024
Project Manager
Five Star Roofing
07.1999 - 09.2021
Associates - Communications
Houston Community College
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