Sean Craig
Austin,TX
Summary
Dynamic Operations Manager with a proven track record at Arrive Logistics, enhancing profits through strategic leadership and robust performance monitoring. Excelled in business and operations management, driving revenue growth at Zengistics by developing key performance indicators. Skilled in fostering team development and client relationships, demonstrating exceptional operational oversight and interpersonal abilities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Manager
Arrive Logistics
Austin, TX
05.2021 - Current
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Formed and sustained strategic relationships with clients.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Directed a multi-level team of 26 members, resulting in a 9% profit enhancement.
Senior Customer Operations Representative / Account Manager /Customer Operations Supervisor
Zengistics
Austin, TX
01.2019 - Current
- As a Senior Operations Supervisor advising multiple accounts, consistently profiting $20,000 to $50,000 in net revenue per month.
- Promoted to Account Manager within one year.
- As an AM, I lead operations for 9 to 15 accounts, accumulating $100,000 to $150,000 in revenue per month.
- Promoted again within one year to Customer Operations Supervisor.
- As a supervisor, I lead a team of 57 customer operations representatives by overseeing the accounts they operate, as well as creating weekly and monthly goals for my team.
- Developed multiple KPIs and SOPs throughout my tenure for my team and the company, which aided in the growth of customers and the training of new employees.
Account Manager
J.B.Hunt
Giddings, TX
06.2016 - 01.2019
- Started as a dedicated manager in training. Promoted two times in 1.5 years to the position of Account Manager.
- Managed a dedicated contract account responsible for 9 drivers, 10 trucks, and 27 trailers.
- Accounted for all invoicing and provided a report to the Operations Manager for an average of $35,000 to $45,000 per week.
Intern - Full Time
TQL Logistics
Austin, TX
05.2015 - 07.2015
- Learned basic FTL logistics coordination, and gained extensive sales knowledge.
- Made calls to carriers and customers daily to update them on operations.
- Covered $30,000 worth of customer loads per week on a $100,000,000 account.
Server - Part time
Texs Tacos
Auburn, AL
08.2012 - 05.2014
- Opened/closed the on-campus location, and also trained 2-3 new employees.
- Learned basic organizational skills for time management to complete tasks in a timely and correct manner.
- Accounted for opening and closing totals, and provided a report to Tiger Dining daily for an average of $1,000 to $3,000.
Cashier, Customer Service, Shoe Specialist - Part time
DICKS Sporting Goods
Austin, TX
05.2011 - 08.2011
- Trained in customer service, cash register, and salesmanship.
- Consistently met and exceeded sales goals.
- Awarded at DICK'S Sporting Goods for the second most shoes sold in the country, selling an average of $1,000 worth of shoes individually, and an average of $3,000 to $4,000 as a team.
Education
Bachelor of Science - Business Administration
Auburn University
Auburn, AL05.2016
Principles of Management & International Business Management
Central and Easter European Study Program
Budapest, Hungary07.2014
Skills
- Performance reporting
- Performance monitoring
- Business and operations management
Activities
Theta Chi Social Fraternity
Theta Chi Risk Management Chair (2014)
Certification
- Lean Six Sigma Green Belt Certified.
Timeline
Operations Manager
Arrive Logistics
05.2021 - Current
Senior Customer Operations Representative / Account Manager /Customer Operations Supervisor
Zengistics
01.2019 - Current
Account Manager
J.B.Hunt
06.2016 - 01.2019
Intern - Full Time
TQL Logistics
05.2015 - 07.2015
Server - Part time
Texs Tacos
08.2012 - 05.2014
Cashier, Customer Service, Shoe Specialist - Part time
DICKS Sporting Goods
05.2011 - 08.2011
Bachelor of Science - Business Administration
Auburn University
Principles of Management & International Business Management
Central and Easter European Study Program
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