Sean Cullen
Licensed Funeral Director & Embalmer
Holladay,UT
Summary
Devoted Funeral Director with extensive experience in consoling and providing counsel to bereaved families, as well as clients exploring pre-need and future funeral options. Committed to coordinating funeral services and offerings seamlessly to simplify funeral and burial process for grieving families. Licensed Embalmer with cosmetology background working with funeral homes to provide caring, quality services to grieving families. Organized, detail-oriented and personable. Willing to work flexible schedule.
Overview
10
10
years of post-secondary education
10
10
years of professional experience
Work History
Funeral Director Apprentice
Riewerts Memorial Home & Petrik Funeral Home
Bergenfield & Bogota, NJ
11.2018 - 03.2021
- Conducted more than 200 funerals, visitations and memorial services over course of 44 months.
- Monitored 3 high-volume phone lines and displayed proper phone etiquette.
- Ceaselessly answered the call of the bereaved at the height of the pandemic, displaying courage, fortitude, and a willingness to serve in lieu of state mandated quarantine measures.
- Assisted New York State funeral homes inundated with COVID-19 case overload, planning funerals for those across the Hudson.
- Liaised between hospitals, physicians, county coroner, and members of clergy to coordinate final arrangements.
- Picked up deceased at private homes, hospitals and county morgues.
- Met with families of deceased to discuss funeral service requests, disposition of remains and pricing.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Secured and filed burial permits and made funeral arrangements.
- Navigated insurance correspondence.
- Prepared obituaries for newspapers and online publications after extensive consultation with family members.
- Performed embalming procedures according to New Jersey State outlined regulations and family wishes.
- Assisted with autopsies, reports and transport.
- Accomodated differing religious and cultural considerations for post-mortem care, conducting culturally responsible ceremonies and preparation practices.
- Cosmetically enhanced deceased with care and according to specific family requests.
- Positioned corpses in caskets and arranged according to client wishes with exceptional and constant communication.
- Closed and secured caskets and led funeral corteges to churches and burial sites.
- Loaded and operated hearses to transport caskets cautiously.
- Acted as pallbearer during wake, funeral and burial process.
Cremation Specialist
Pet Rest In Peace
Secaucus, NJ
03.2019 - 05.2019
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions for their departed pets.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Tended equipment during daily operations and monitored readouts to determine areas of concern and quickly correct problems.
- Supported other cremation technicians with operation of equipment and packaging of cremated remains.
- Operated engraving machine to plate memorial urns.
- Manufactured ceramic medallions debossed with the paw print of the deceased.
- Emotionally comforted mourners and lent perspective during all-encompassing tragedies.
Supervisor
Wyndham Hotels & Resorts
Salt Lake City, UT
01.2015 - 03.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created efficient work schedules for each team member to maintain deadlines and fully staff shifts.
- Maintained compliance with company policies, objectives and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Set overall vision and provided team leadership.
- Worked with management team to implement proper division of responsibilities.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Provided supportive link between external customers and internal operations.
- Successfully managed high volumes of client-facing interactions and established strong rapport.
- Identified individual employee's unique work styles and adapted management methods.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Kept accounts in balance and ran daily reports to verify totals.
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Client Relations Coordinator
Elements Behavioral Health
Cottonwood Heights, UT
07.2016 - 04.2017
- Observed patients undergoing treatments and reported status changes to supervising therapist for immediate attention.
- Communicated back to nurses and therapists regarding patient performance and condition.
- Informed nurses and therapists of any requests from physicians, patients, and visitors.
- Recorded and maintained patients' attendance in client records.
- Protected patient and personnel safety by cleaning work areas and disinfecting equipment after treatments.
- Maintained occupational therapy supply inventories by regularly monitoring stock to determine product levels and anticipate supply needs.
- Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
- Reported patients' progress, attitudes and accomplishments to supervisors or therapists.
Supervisor
Opinions, Ltd. Market Research
Paramus, NJ
04.2013 - 03.2014
- Devised and evaluated methods and procedures for collecting data such as surveys, opinion polls or questionnaires to generate real-time data collection from target demographic.
- Utilized diverse research techniques and online or published data collection tools to amass key information or statistics, supporting business objectives.
- Collected and analyzed data on customer demographics, preferences, needs and buying habits to identify potential markets and factors affecting product demand.
- Gathered data on competitors to analyze prices, sales and methods of marketing and distribution.
- Collated information to interpret data for clients.
Front Desk Supervisor
Hilton Garden Inn
Ridgefield Park, NJ
02.2010 - 10.2012
- Oversaw all front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Built talented team through hiring and training new associates.
- Collected room deposits, fees and payments.
- Kept accounts in balance and ran daily reports to verify totals.
- Balanced hotel accounts at end of day.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
Education
Associate of Applied Science - Funeral Services
American Academy McAllister Institute of Funeral Services
New York, NY 08.2018 - 08.2020
Bachelor of Arts - Fine Arts & Art History
St. Peter's University
Jersey City, NJ 08.2001 - 05.2005
High School Diploma -
St. Peter's Preparatory School
Jersey City, NJ 09.1997 - 06.2001
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Licensed Funeral Director & Embalmer in New Jersey
FTC compliance understanding
Funeral planning
Floral design
Cremations
Dressing and casketing
Home and hospital removals
Knowledge of Mortware & EDRS
Empathetic
Interpersonal Communication
Clean driving record
Quote
"“Perfer et obdura, dolor hic tibi proderit olim." - Ovid
Timeline
Cremation Specialist
Pet Rest In Peace
03.2019 - 05.2019
Funeral Director Apprentice
Riewerts Memorial Home & Petrik Funeral Home
11.2018 - 03.2021
Associate of Applied Science - Funeral Services
American Academy McAllister Institute of Funeral Services
08.2018 - 08.2020
Client Relations Coordinator
Elements Behavioral Health
07.2016 - 04.2017
Supervisor
Wyndham Hotels & Resorts
01.2015 - 03.2018
Supervisor
Opinions, Ltd. Market Research
04.2013 - 03.2014
Front Desk Supervisor
Hilton Garden Inn
02.2010 - 10.2012
Bachelor of Arts - Fine Arts & Art History
St. Peter's University
08.2001 - 05.2005
High School Diploma -
St. Peter's Preparatory School
09.1997 - 06.2001