Sean E Ellingsworth
Phoenix,AZ
Summary
Dynamic leader with a proven track record at Scientific Games, achieving a 25.8% increase in KPI performance through strategic project management and team development. Expertise in data analysis and inventory control drives continuous improvement initiatives. Mentorship of staff enhances operational excellence and elevates customer service standards.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Manager, Field Service
Scientific Games
Phoenix, Arizona
02.2021 - 04.2025
- Daily on-site leadership of the state field service department, supervising 2 managers and 25 FSTs, and 5 bench technicians.
- Oversaw field service contractual obligations, SLAs, scheduling, project planning, and comprehensive reporting.
- Engineered an inventory control process that diminished supply-related truck rolls by 80%.
- Raised KPI scores, achieving a 25.8% improvement in Overall Technician Scores, First Call Fix rate, Fleet Score, and Technician Utilization.
- Utilized data analysis identified problematic devises and components and initiated corrective action locally or by creating corporate level problem-solving committees.
- Reduced annual technician turnover from 30% to 12% by, mentoring and coaching, clearly communicating performance expectations and performance appraisals.
- Created SOW for contract labor bids and executed 3 state wide terminal upgrade campaigns utilizing contracted labor to maintain SLA compliance.
Senior Manager Field Service
Scientific Games
Las Vegas, Nevada
01.2014 - 02.2019
- Championed the field service department, leading a team of 3 managers and 75 field service technicians.
- Directed break-fix and PMs for over 200 casinos.
- Conceptualized and executed service campaigns while effectively managing key performance indicators (KPIs).
- Integrated 25 Table Game field service technicians into the existing department of 30 EGM field service technicians post Bally Technologies / Shuffle Master merger.
- Coordinated and scheduled preventative maintenance for all table gaming devices.
- Instituted inventory controls and min max processes ensuring improved First time Fix calls.
Regional Service Manager
Shuffle Master
Las Vegas, Nevada
06.1997 - 12.2014
- Galvanized the efforts of 5 remote field service offices, managing 5 supervisors and 20 to 30 technicians.
- Maintained fleet readiness and provided coaching for team succession planning.
- Increase moral across all sites by regular site visits, implementing weekly meetings individual and team meetings, and an open-door policy for all direct reports and their subordinates.
Operations Analyst
Northrop
Hawthorne, CA
03.1984 - 12.1994
- Implemented quality control measures to ensure adherence to established standards.
- Managed relationships with external vendors providing essential services or supplies.
- Collaborated with cross-functional teams to identify process improvement opportunities.
- Directed daily operations of departments, coordinating interdepartmental project activities.
Education
Certificate - Effective Public Speaking
Dale Carnegie Course
Auburn, WA06.2002
Certificate - Slot Machine repair and basic Electronics
C. D. F. Gaming School
Las Vegas, USA04.1996
Certificate of High School Equivalency -
State of Nevada Department of Education
Las Vegas, NV, USA03.1996
Skills
- Customer service and support
- Workday and Oracle
- Employee development and training
- KPI management
- Budgeting and financial oversight
- Service fleet management
- Microsoft Office Suite
- Data analysis and reporting
- Time management and multitasking
- Service scheduling and logistics
- Contractor relations management
- Performance appraisals and feedback
- Team development and leadership
- Remote leadership skills
- Coaching and mentoring
- Effective communication skills
- Problem solving strategies
- Continuous process improvement methodologies
- Project management principles
- Customer engagement techniques
- Public speaking proficiency
- Total quality management practices
- Value stream mapping expertise
- Blueprint interpretation skills
- Manufacturing process knowledge
- Warehouse management systems
- Inventory control techniques
- Shipping and receiving operations
- Emotional intelligence competencies (1 & 2)
- Conflict resolution strategies
- Behavior-based interviewing techniques
- Diversity and inclusion initiatives
- Forklift certification
Certification
Forklift Certification
References
References available upon request.
Timeline
Manager, Field Service
Scientific Games
02.2021 - 04.2025
Senior Manager Field Service
Scientific Games
01.2014 - 02.2019
Regional Service Manager
Shuffle Master
06.1997 - 12.2014
Operations Analyst
Northrop
03.1984 - 12.1994
Certificate - Effective Public Speaking
Dale Carnegie Course
Certificate - Slot Machine repair and basic Electronics
C. D. F. Gaming School
Certificate of High School Equivalency -
State of Nevada Department of Education