Summary
Overview
Work History
Education
Skills
Timeline
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Sean Estes

San Francisco,CA

Summary

Versatile hospitality professional with a strong background as a Night Auditor. Dedicated to providing a positive and welcoming experience for guests at any time of the day. Demonstrated expertise in promptly addressing room needs, ensuring accurate room ratings, account balancing, financial reconciliation, and report generation. Excels in fast-paced environments by effectively multitasking and managing time. Committed to delivering exceptional service and leaving a memorable impression on every guest.

Overview

4
4
years of professional experience

Work History

Night Auditor

Palihotel San Francisco
05.2023 - Current
  • Administered guest billing processes, ensuring accuracy and transparency in all transactions
  • Compiled and analyzed nightly reports to monitor operational performance
  • Recorded transactions meticulously to maintain accurate financial records
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly/worked the front desk during AM and PM shifts when needed

Package Handler

FedEx:Ground
10.2022 - 05.2023
  • Executed the loading of packages efficiently to ensure timely dispatch and delivery
  • Implemented safety procedures to maintain a secure working environment and minimize risks
  • Facilitated team collaboration to enhance productivity and achieve common objectives
  • Used hand-held scanners and physical logs to accurately track item movements.

Food Delivery

DoorDash
10.2020 - 10.2022
  • Ensured order accuracy by checking details and minimizing errors in processing
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly and professionally
  • Optimized time management skills to prioritize tasks effectively and meet tight deadlines

Education

Associate's Degree - Incomplete

City College Of San Francisco
01.2024

High School Diploma -

Vestavia Hills High School
Birmingham, AL
05-2010

Skills

  • Transaction auditing
  • End-of-day processes & Report Compilation
  • Front Desk Operations
  • Checking guests in and out & Performing wake-up calls
  • Communication Skills
  • Customer Service & Reservation Management
  • Conflict Resolution
  • Strong Organizational Skills & Effective Time Management
  • Teamwork & collaboration
  • Proficient Computer Skills
  • Microsoft Excel

Timeline

Night Auditor

Palihotel San Francisco
05.2023 - Current

Package Handler

FedEx:Ground
10.2022 - 05.2023

Food Delivery

DoorDash
10.2020 - 10.2022

Associate's Degree - Incomplete

City College Of San Francisco

High School Diploma -

Vestavia Hills High School

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Sean Estes