Sean M. Hartman
Mishawaka,IN
Summary
Dynamic automotive management professional with a track record of leading high-performing teams to achieve record-setting sales and enhance customer satisfaction. Passionate about fostering collaborative environments that drive operational efficiency and deliver exceptional service outcomes.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Fixed Operations Director
Bob Loquercio Auto Group
Goshen, IN
11.2024 - Current
- Oversaw daily operations of service and parts departments, ensuring efficient scheduling and budgeting.
- Monitored performance metrics to ensure consistent high-quality results in fixed operations.
- Analyzed operational and financial data to identify efficiency gains and summarize departmental performance.
- Implemented process improvements to enhance customer service experiences.
- Managed customer relations across sales and service departments to strengthen client satisfaction.
- Led team meetings to communicate goals and set clear performance expectations.
- Identified training needs within the team, coordinating targeted training sessions for skill enhancement.
District Manager
Dave's Auto Repair
02.2022 - 04.2024
- Served as Service Advisor at Dave's, preparing for Manager position at new second location.
- During this time, I contributed to a couple of record-setting months. In June, we broke 300K and then in August, the store reached $347K.
- Also during this time, it was decided that I would indeed, lead the new location.
- September 6th, 2022, we launched Dave's Auto Repair South Goshen.
- Generated over 100K in revenue for new location in September under minimal owner oversight.
- This store would go on to do nearly 1.9 Million within its first 365 days of business, all while generating and maintaining a 4.8 star rating on Google.
- Earned promotion to District Manager by successfully launching and managing two locations.
Service Manager
Zolman's Bestone Tire and Auto Service
Niles
02.2019 - 02.2021
- Started with Zolman's as a Service Advisor, and quickly moved up to Retail Store Manager, at their Niles location.
- Implemented updated inventory and increased staffing, resulting in consecutive year-over-year sales growth, even during the pandemic.
- Identified service quality and volume issues due to outdated inventory and understaffing.
- Achieved a steady increase in Google Review ratings.
Service Advisor
Perry Automotive
Elkhart and Mishawaka, Indiana
05.2018 - 01.2019
- Served as a Service Advisor at Perry Automotive, with a focus on transitioning to management.
- Rejoined Mishawaka location to support service team and improve customer experience.
- Worked with fleet customers to generate repeat business and strengthen relationships with clientele.
Service Advisor
Gurley-Leep Hyundai-Subaru
Mishawaka, Indiana
01.2018 - 05.2018
- Returned as Service Advisor.
- Completed Subaru of America Service Advisor training and certification, enhancing product knowledge and customer service skills.
- Managed recalls, campaigns, and warranty repairs to ensure vehicle safety and compliance for customers.
- Upsold maintenance and repairs during service appointments, contributing to increased customer satisfaction and service revenue.
Service Advisor
Perry Automotive
Mishawaka, Indiana
08.2016 - 01.2018
- Started role as Service Adviser, assisting customers with inquiries and service options. as a Service Adviser.
- Managed front counter operations, including writing up, scheduling, and processing payments for oil changes, tires, and maintenance tickets.
- After two weeks on front counter, was moved into a repairs level Service Adviser, making detailed estimates, and communicating with customers about their vehicle needs and selling the benefits of services.
- Coordinated dispatching of tickets to technicians, overseeing their production rates to ensure timely service completion.
- Gained experience with working with multiple fleet accounts.
- Cultivated strong relationships with repeat customers, enhancing customer loyalty and satisfaction.
Used Car Technician/ Line Technician
Gurley-Leep Hyundai-Subaru
Mishawaka, Indiana
06.2014 - 08.2016
- Continued experience in used car reconditioning for approximately one year.
- Was working with all makes and models with a slight bias towards Ford and Chrysler vehicles.
- Currently working now as a line technician on both Hyundai and Subaru brands.
Honda Technician
Anderson Honda
Cockeysville, Maryland
05.2013 - 12.2013
- Continuing work as entry level technician.
- Gained new experience with alignments, further experience with brake lathes, HDS/MVCI.
- Worked into small repairs, primarily suspension related. (Brakes, stabilizer bar links, control arm bushings, ball-joints, tie-rods)
- Also have completed many different low-level recalls and TSBs.
Automotive Technician
Snider's Service Center
Marion, Indiana
08.2012 - 02.2013
- Worked primarily as an entry level technician with tire and lube duties as well.
- Gained experience with troubleshooting.
- Learned to write up estimates and interact with customers, including finalizing sales.
Express Technician
Fisher Auto
Boulder, Colorado
07.2010 - 02.2011
- Worked as an Express Technician and earned my Honda Express Technician Certification.
- Gained experience with PAX tires, brake lathe, transmission and power steering service machines, and GM Tech 2.
- Also performed P.D.I.s and accessory installations.
Tire and Lube Technician
Marion Tire
Marion, Indiana
08.2009 - 05.2010
- Start of experience in an auto shop.
- Learned to operate tires mounting and balancing machines on a wide variety of wheels and tire, from small car to large truck.
Education
Bachelor's - Business Administration
Southern New Hampshire University (Online)
01-2016
GED - General
Ivy Tech
Marion, Indiana01-2006
Diesel Mechanics -
Tucker Vocational
Marion, Indiana01-2006
Skills
- Self-motivation
- Problem solving
- Revenue growth
- Effective communication
- Team leadership
- Employee training
- Service management
- Operational efficiency
- Performance metrics
- KPI tracking
- Warranty policy management
Certification
- ASE A2 Manual Drivetrain and Axles, Exp
- ASE A3 Automatic Transmission/Transaxle, Exp
- ASE A5 Brakes, Exp
- ASE A6 Electrical/Electronic Systems, Exp
- Honda Express Tech Certification
Accomplishments
- Lead the launch of a new store. This included setting up the vendors, VIOP phones, Tekmetric, and various other systems. I worked diligently to provide a 'signatures only' launch for the owner, who remained relatively hands off through launch and on-going operations of this location. Within its first month it posted over 100k. By the end of its first operational year we posted 1.9 Million in sales. During its first complete fiscal year, it posted over 2.1 Million while maintaining top-notch customer service, as witnessed by a 4.8 Star Google Rating.
Timeline
Fixed Operations Director
Bob Loquercio Auto Group
11.2024 - Current
District Manager
Dave's Auto Repair
02.2022 - 04.2024
Service Manager
Zolman's Bestone Tire and Auto Service
02.2019 - 02.2021
Service Advisor
Perry Automotive
05.2018 - 01.2019
Service Advisor
Gurley-Leep Hyundai-Subaru
01.2018 - 05.2018
Service Advisor
Perry Automotive
08.2016 - 01.2018
Used Car Technician/ Line Technician
Gurley-Leep Hyundai-Subaru
06.2014 - 08.2016
Honda Technician
Anderson Honda
05.2013 - 12.2013
Automotive Technician
Snider's Service Center
08.2012 - 02.2013
Express Technician
Fisher Auto
07.2010 - 02.2011
Tire and Lube Technician
Marion Tire
08.2009 - 05.2010
Bachelor's - Business Administration
Southern New Hampshire University (Online)
GED - General
Ivy Tech
Diesel Mechanics -
Tucker Vocational