Sean Hinchy
Raleigh,NC
Summary
Demonstrated success in account management, sales pipeline development and customer relations. Talented at using personal and online marketing methods. Well-versed in liaising between accounts and product development to meet changing customer needs with unique offerings.
Overview
16
16
years of professional experience
Work History
Senior National Account Executive
Relias
06.2022 - Current
- Worked closely with marketing teams to create compelling promotional materials for use in client meetings and trade show events.
- Collaborated with internal departments to develop customized solutions that met clients'' unique needs and requirements.
- Enhanced company revenue through 75 outbound calls/emails per day
- Implemented innovative sales techniques to drive significant growth in market share within competitive industries.
- Managed diverse portfolio of 1,300 high-profile accounts while consistently exceeding sales targets each quarter.
- Achieved high client satisfaction by consistently delivering tailored and effective sales strategies.
- Earned top spot out of 37 employees for outstanding pipeline and sales contributions.
- Gained 42 new customers and delivered $376,545 in account revenue by overseeing new account sales.
Account Manager - Post-Sales Enterprise
Relias Learning LLC
12.2021 - 07.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base by $734,000
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
- Grew over 350 accounts by 23%
- Evaluated client needs and developed tailored solutions to increase positive customer ratings from 60% to 91%
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Attended monthly sales meetings and quarterly sales trainings.
Business Development Rep
Relias Learning LLC
08.2021 - 12.2021
- Increased client base by identifying potential customers and initiating strategic outreach to add 283 companies to salesforce.
- Consistently met or exceeded sales targets, contributing significantly to developing over 1.5 million in pipeline.
- Expanded business through effective network development, identifying new, and prospective clients.
- Developed business pipeline using cold and warm techniques.
- Implemented CRM systems to streamline sales processes, enhancing team efficiency and productivity.
- Used SalesForce to handle current portfolio and prospective leads.
- Collaborated closely with marketing teams to develop targeted campaigns for lead generation.
Retail Store Sales Manager
Verizon Wireless Corporation
08.2013 - 09.2016
- Boosted customer satisfaction levels through attentive service, timely resolution of issues, and personalized recommendations increasing profits by $500,500.
- Coordinated with other store managers within retail chain to share best practices, problem-solve challenges, and contribute to overall company success.
- Cultivated store culture of continuous improvement by regularly soliciting staff feedback and implementing changes that fostered growth of tablet sales by 62%.
- Analyzed sales data to identify patterns in consumer behavior and adjust merchandise assortments accordingly for maximum profitability.
- Reduced employee turnover rates by 75% with proactive retention initiatives, regular performance reviews, and targeted professional development opportunities.
- Balanced scheduling requirements to ensure adequate staffing levels during peak shopping hours while minimizing labor costs.
Insurance Agent
Liberty Mutual
07.2012 - 10.2013
- Built strong relationships with clients through consistent communication and excellent customer service rating of 98%.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients by receiving over 200 referrals.
- Educated clients on importance of adequate insurance coverage, fostering trust and loyalty among my existing client bases.
- Cross-sold insurance products to existing clients to reach sales targets over 135% of quota.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Utilized CRM software to manage over 1,200 client relationships.
Small Business Owner
LaBella Daycares
01.2008 - 09.2012
- Managed daily operations for having successful small business, ensuring efficient processes and quality services.
- Established loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability and increase 35% year over year.
- Achieved consistent growth with careful planning and execution of business development initiatives and opening 2 other locations.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction with 95% employee retention.
- Fostered positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
- Designed business plan to define concept, short-term and long-term goals and strategies.
Education
Bachelor of Business Administration/Management -
North Carolina Central University
Durham, NCSkills
- Key account growth
- Client Engagement
- Relationship Management
- Performance Tracking
- Territory Management
- Account development
- Client Relationship Building
- Sales Presentations
- Cold calling expertise
- Account Management
- Contract Negotiations
- Customer Service
Timeline
Senior National Account Executive
Relias
06.2022 - Current
Account Manager - Post-Sales Enterprise
Relias Learning LLC
12.2021 - 07.2022
Business Development Rep
Relias Learning LLC
08.2021 - 12.2021
Retail Store Sales Manager
Verizon Wireless Corporation
08.2013 - 09.2016
Insurance Agent
Liberty Mutual
07.2012 - 10.2013
Small Business Owner
LaBella Daycares
01.2008 - 09.2012
Bachelor of Business Administration/Management -
North Carolina Central University
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