Sean Holliman
Chattanooga,TN
Summary
Dynamic Sales Floor Supervisor with a proven track record at Lowes Home Improvement, excelling in team management and sales strategies. Spearheaded initiatives that consistently met revenue goals, enhanced customer satisfaction, and improved operational standards. Skilled in retail staff management and problem-solving, demonstrating a keen ability to multitask and prioritize effectively.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Floor Supervisor
Lowes Home Improvment
09.2024 - Current
- Resolved escalated customer complaints professionally while maintaining company reputation.
- Supervised daily operations on the sales floor, ensuring timely completion of tasks and meeting operational standards.
- Assisted in visual merchandising to create appealing displays that attracted customers and drove sales.
- Demonstrated product and answered questions for prospective customers.
- Partnered with operations team to achieve company revenue and profit goals.
- Enhanced customer satisfaction with personalized service and prompt issue resolution.
- Collaborated with store managers to develop sales objectives, leading to the achievement of revenue goals consistently.
Customer Service Associate
Lowes Home Improvment
05.2022 - 03.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Grace Baptist Academy
Chattanooga, TN05.2021
Skills
- Keyholder
- Retail staff management
- Team management
- Sales strategies
- Inventory management
- Sales training
- Delegation
- Willingness to learn
- Teamwork
- Teamwork and collaboration
- Multitasking and prioritizing
- Problem-solving
Certification
• Forklift certification
• Narrow aisle reach truck certification
•Order picker certification
Timeline
Sales Floor Supervisor
Lowes Home Improvment
09.2024 - Current
Customer Service Associate
Lowes Home Improvment
05.2022 - 03.2024
High School Diploma -
Grace Baptist Academy
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