Sean Keeton
Newberg,OR
Summary
Successful and seasoned with expertise in providing wide range of high-quality insurance solutions. Possesses deep knowledge of insurance industry with extensive experience assessing customer risk and providing tailored solutions to meet needs. Adept at building trust with clients, providing guidance and financial advice, and delivering outstanding service.
Overview
21
21
years of professional experience
Work History
Insurance Agent
Country Financial Insurance
05.2023 - Current
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Prepared and reviewed insurance applications to verify compliance with regulations.
General Manager
Caliber Collision
03.2021 - 05.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and implemented strategies to increase sales and profitability.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
General Manager
Central Auto Body
01.2018 - 03.2021
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
General Manager
Abra Auto Body
03.2015 - 01.2018
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Formulated policies and procedures to streamline operations.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
Estimator
Kadel's Auto Body
11.2007 - 03.2015
- Provided accurate estimates of damaged vehicles using CCCOne and Audatex estimating platforms.
- Stayed current with industry regulations and standards to produce cost estimates in compliance with all relevant laws.
- Provided excellent customer service, while maintaining heavy workload.
Claims Representative
Progressive Insurance
01.2005 - 11.2007
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Collaborated with internal departments and external vendors to resolve claims.
- Developed in-depth understanding of insurance policies and procedures.
- developed understanding of estimatic procedures and claims handling.
Education
Bachelor of Arts - Business Management
University of Oregon
Eugene, OR01-2005
Skills
- Client assessment
- Customer follow-up
- Asset protection expertise
- Marketing strategies
- CCCOne and Audatex Proficient
- Team leadership
Timeline
Insurance Agent
Country Financial Insurance
05.2023 - Current
General Manager
Caliber Collision
03.2021 - 05.2023
General Manager
Central Auto Body
01.2018 - 03.2021
General Manager
Abra Auto Body
03.2015 - 01.2018
Estimator
Kadel's Auto Body
11.2007 - 03.2015
Claims Representative
Progressive Insurance
01.2005 - 11.2007
Bachelor of Arts - Business Management
University of Oregon