Sean Lang
Elgin,US
Summary
Dynamic professional with a proven track record at Dunlop Sports Americas, adept in B2B/B2C services and Microsoft Office. Excelled in building customer relationships and leveraging account management skills to exceed sales goals. Demonstrated expertise in analyzing data to drive sales strategies, with a commitment to enhancing customer experience through effective communication and teamwork.
Overview
14
14
years of professional experience
Work History
Inside Sales Support
Dunlop Sports Americas
10.2023 - Current
- Build and maintain relationships with customers
- Managing and updating CRM systems with accurate lead information
- Gathering and analyzing data to support sales strategies and decisions
- Qualifying and processing inbound leads
- Ensuring effective communication and coordination within the sales team
Customer Experience Advocate
Dunlop Sports Americas
05.2022 - 10.2023
- Communicate and coordinate with internal departments and external partners to resolve issues
- Provided timely and accurate information in response to inquiries
- Provided consistent support to team members to achieve common customer service goals
- Maintained high accuracy in customer data handling, ensuring reliability
Lead Customer Service Representative
Box Partners
10.2017 - 11.2021
- Answered customers' questions about products, prices, and availability
- Handled orders on assigned accounts, including setting up new orders and coordinating services
- Resolved customer grievances consistently, collaborating with team members to achieve creative solutions
- Promoted brand image, values, and product to encourage sales
- Identified causes of product malfunctions and credited affected customers
Inside Sales Representative
Vivid Seats
03.2016 - 05.2017
- Met sales goals consistently, qualifying leads, generating relationships, and elevating brand exposure
- Develop familiarity with live events and venues across all lines of business
- Addressed objections and successfully closed sales, leveraging industry sales background and expert negotiation skills
- Updated records with all interactions and customers transactions
Pro Shop Manager
Golf Club of Illinois
08.2011 - 11.2015
- Coordinated golf outings and banquet events
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs
- Trained new employees on proper protocols and customer service standards
- Managed purchasing, sales, marketing, and customer account operations efficiently
Education
Associate of Arts - Business
Elgin Community College
Elgin, IL, US05.2017
Skills
- B2B/B2C Services
- Microsoft Office
- NetSuite
- Slack/Teams
- PowerBI
- Account management
Timeline
Inside Sales Support
Dunlop Sports Americas
10.2023 - Current
Customer Experience Advocate
Dunlop Sports Americas
05.2022 - 10.2023
Lead Customer Service Representative
Box Partners
10.2017 - 11.2021
Inside Sales Representative
Vivid Seats
03.2016 - 05.2017
Pro Shop Manager
Golf Club of Illinois
08.2011 - 11.2015
Associate of Arts - Business
Elgin Community College