Sean Lee
GA
Summary
Customer-focused professional with experience in sales, operations, and coaching. Skilled at building relationships, explaining complex information clearly, and creating positive experiences for clients and customers. I understand the importance in strong communication, teamwork, and a passion for helping people find the right solutions for their needs. Experienced in fast-paced environments and committed to delivering excellent service.
Overview
9
9
years of professional experience
Work History
Operations Associate
JC M Trading
La Habra, USA
07.2021 - 01.2025
- Drove sales success by implementing effective sales strategies and fostering strong customer relationships.
- Managed daily operations to ensure compliance with company policies and procedures.
- Coordinated inventory management and maintained accurate stock levels for efficient workflow.
- Implemented process improvements to enhance efficiency in day-to-day operations.
- Collaborated with team members to streamline communication and improve operational workflows.
- Conducted regular audits to verify adherence to quality standards and operational guidelines.
- Resolved customer inquiries quickly and effectively while maintaining a professional demeanor.
- Proven experience in building and managing sales relationships with both new prospects and established clients.
Private Swim Instructor
Self
Buena Park, CA
06.2017 - 08.2024
- Taught swim lessons to students of all ages, with a focus on safety, technique, and confidence.
- Monitored progress and communicated with parents regarding development and goals.
- Maintained a positive learning environment, and enforced safety protocols.
- Developed lesson plans for different age groups with different needs.
Physical Therapy Assistant
Ascend Physical Therapy Clinic
Buena Park, USA
04.2019 - 07.2021
- Assisted in maintaining a clean and organized facility, contributing to a safe and welcoming environment for patients.
- Collaborated closely with physical therapists to design and implement customized rehabilitation programs tailored to each patient's needs.
- Worked effectively with fellow assistants, providing mutual support and assistance to overcome challenges and ensure the delivery of high-quality patient care.
Target Tech Specialist (Seasonal)
Target
Fullerton, CA
10.2020 - 04.2021
- Processed customer transactions efficiently and accurately.
- Assisted customers with inquiries, ensuring satisfaction and loyalty.
- Resolved customer inquiries regarding technology products, ensuring clarity and satisfaction.
Server
Ki Sushi
Buena Park, USA
12.2015 - 12.2018
- Developed strong skills in customer service, leading to enhanced customer satisfaction and increased positive Yelp reviews, which contributed to higher business growth for the restaurant.
- Took and processed customer orders accurately and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided excellent customer service to ensure satisfaction.
- Greeted and welcomed guests with friendly, attentive service.
- Demonstrated adaptability by working collaboratively as part of a team, stepping into various roles during urgent situations to ensure seamless operations. Roles such as Waiter, Bus Boy, and Host.
- Excelled in resolving customer concerns by going above and beyond to address issues, while consistently generating new ideas to enhance customer satisfaction.
Education
Attending - Accounting And Finance
Cypress College
Cypress, CA03-2026
Skills
- Customer service
- Verbal and written communication
- Team building
- Deadline management
- Team support
- Relationship building
- Problem resolution
Languages
English
Native/ Bilingual
Korean
Professional
Timeline
Operations Associate
JC M Trading
07.2021 - 01.2025
Target Tech Specialist (Seasonal)
Target
10.2020 - 04.2021
Physical Therapy Assistant
Ascend Physical Therapy Clinic
04.2019 - 07.2021
Private Swim Instructor
Self
06.2017 - 08.2024
Server
Ki Sushi
12.2015 - 12.2018
Attending - Accounting And Finance
Cypress College
Hobbies and Interests
- Fitness, Running, Golf, Traveling, Coffee, Food, Photography.