Sean Maddox Jr
Baltimore,MD
Summary
Dedicated and hardworking professional with extensive healthcare experience, seeking to leverage strong communication, organizational, and problem-solving skills in an office role. Known for delivering exceptional customer service, managing patient inquiries, and supporting smooth operations. Proven ability to quickly adapt to new systems and environments while maintaining high standards of efficiency and accuracy. Eager to contribute to a dynamic team and enhance office productivity while ensuring the best possible care and service for clients.
Overview
9
9
years of professional experience
Work History
Behavior Technician
Eleos Aba
01.2025 - Current
- Implemented individualized behavior intervention plans to support client progress and skill development.
- Collaborated with multidisciplinary teams to ensure comprehensive care and effective communication strategies.
- Conducted data collection and analysis to measure behavioral changes and assess treatment effectiveness.
- Provided direct support during therapy sessions, reinforcing positive behaviors and teaching coping strategies.
- Facilitated training workshops for parents on behavioral strategies to enhance consistency between home and therapy environments.
Physical Therapist Technician
Johns Hopkins Hospital Physical Rehabilitation
08.2023 - 01.2025
- Gained foundational knowledge in healthcare practices and safety protocols to enhance qualifications in office settings.
- Managed supply ordering and inventory control for office and gym facilities within the clinic to ensure efficient operations and resource availability.
- Ensured adherence to cleanliness standards and health code regulations to maintain a safe office environment.
- Supported physical therapists with equipment setup and patient care.
- Managed patient check-in process for appointments, ensuring smooth workflow and efficient scheduling.
Customer Representative
Exclusive Kidney Care
11.2022 - 07.2023
- Acquired essential healthcare knowledge to enhance office operations and support client interactions.
- Compiled and analyzed customer insights to inform decision-making and drive service improvements.
- Handled patient inquiries, managed appointment scheduling, and addressed frequently asked questions.
- Provided outstanding customer service, ensuring a positive experience for all clients. Assisted with staff scheduling and resource management to streamline workflow and increase efficiency.
- Collaborated effectively with colleagues to complete tasks on time and meet organizational goals.
Window Technician
Advance Window Tinting
06.2020 - 07.2023
- Assisted guests by sharing extensive knowledge on window tinting and automobile technology in general.
- Cultivated sales drive.
- Recommending the best product that are personalized to each guest, leading to consumer satisfaction.
- Teamed up with colleagues to finish tinting projects in a timely manner.
- Developed significant communication skills, resulting in diligently-done projects.
- Connecting with clients to create long term relationships.
- Apply knowledge about the percent and legality to the customer.
Line Cook
Panera Bread
08.2016 - 05.2020
- Managed a team of cooks, overseeing the daily operations in the kitchen to ensure smooth and efficient service.
- Prepared fresh ingredients to produce entrees while maintaining standard station cleanliness.
- Lead and cooperated with colleagues to productivity in the kitchen and preparation stations to foresee team success, providing orders in a timely fashion.
- Trained new associates on operational standards as well as giving advice on how to better execute daily tasks.
- Gained knowledge on recipes and specialized techniques to better serve guests at a rewarding rate.
Education
High School Diploma -
Perry Hall High School
Nottingham, MD01.2017
Associate Degree - Human Services
Community College Of Baltimore County Essex
Rosedale, MD01.2026
Skills
- I am a highly skilled professional with a strong knowledge of Epic software and medical terminology, allowing me to efficiently navigate healthcare systems and communicate effectively in a clinical environment
- I possess excellent communication skills, ensuring clear and concise interactions with both patients and colleagues
- As a quick learner, I adapt swiftly to new systems and processes, consistently improving my performance
- My adaptability allows me to thrive in dynamic work environments, while my commitment to excellent customer service ensures positive experiences for patients and clients alike
- Data collection
Timeline
Behavior Technician
Eleos Aba
01.2025 - Current
Physical Therapist Technician
Johns Hopkins Hospital Physical Rehabilitation
08.2023 - 01.2025
Customer Representative
Exclusive Kidney Care
11.2022 - 07.2023
Window Technician
Advance Window Tinting
06.2020 - 07.2023
Line Cook
Panera Bread
08.2016 - 05.2020
High School Diploma -
Perry Hall High School
Associate Degree - Human Services
Community College Of Baltimore County Essex
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