Sean Mattice
Minneapolis,MN
Summary
Dedicated server with exceptional customer service skills, ensuring 100% order accuracy and guest engagement. Committed to maintaining cleanliness standards and delivering quality service in high-pressure environments.
Overview
3
3
years of professional experience
Work History
Server
Buffalo Wild Wings
2024.03 - Current
- Record food and drink orders and input into Aloha POS system and tablets ensuring 100% accuracy
- Manage 5-10 table sections while delivering exceptional customer service
- Ensure quality, cleanliness and food safety is met at all times
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions
- Bussed and reset tables to keep dining room and work areas clean.
Scheduling Coordinator
Family Achievement Center
2025.01 - 2025.09
- Managed front desk operations including patient check-ins, collecting balances, and scheduling evaluations and ongoing therapy appointments for physical, occupational and speech therapy
- Handled complex, detail oriented waitlist to schedule various appointments
- Collaborate with 20+ therapist to optimize schedules at 100% to reach monthly budget numbers
- Contact referrals, gather demographics and manage high volume inbound calls
Flight Attendant
SkyWest Airlines
2023.08 - 2024.12
- Trained in emergency evacuation procedures for 3 different types of aircrafts.
- Managed 70+ passengers and maintained composure in high-pressure situations while dealing with passenger complaints, or medical emergencies.
- Demonstrated excellent customer service skills, providing assistance to passengers in a timely and professional manner.
Received over 95% positive feedback from customers and colleagues in surveys from our company.
Education
Bachelor of Science - Communication Studies
Western Michigan University
Kalamazoo, MI04.2014
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Cleanliness standards
- Memory retention
- Sales expertise
- Order accuracy
Timeline
Scheduling Coordinator
Family Achievement Center
2025.01 - 2025.09
Server
Buffalo Wild Wings
2024.03 - Current
Flight Attendant
SkyWest Airlines
2023.08 - 2024.12
Bachelor of Science - Communication Studies
Western Michigan University