TAMYA FLINT
Ruskin
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
PHYLMAX
03.2021 - Current
- Addressed customers courteously using suitable methods and problem-solving skills.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Complied with corporate and regulatory policies regarding information confidentiality and privacy.
- Followed up with customers regarding product functionality and overall satisfaction.
- Determined charges for services requested and arranged for billing.
- Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials.
Education
High School Diploma - undefined
BLOOMINGDALE SR HIGH
Bloomingdale, Florida06.2022
Skills
- Order and Refund Processing
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- Customer Account Management
- Responding to Difficult Customers
- Inbound and Outbound Calling
- Billing Adjustments and Refunds
- Statement Billings
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Customer Service Representative
PHYLMAX
03.2021 - Current
High School Diploma - undefined
BLOOMINGDALE SR HIGH