Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
Timeline
Generic

Sean McGowan

Ball Ground,GA

Summary

Dynamic leader with a proven track record at Smith Family Restaurants, specializing in staff management and organizational development. Successfully spearheaded staff-retention programs that significantly enhanced team engagement and customer loyalty. Proficient in quality management, consistently delivering top-notch service and operational excellence. Achievements include notable improvements in efficiency and profitability through strategic leadership and focused goal setting.

Overview

16
16
years of professional experience
1
1
Certification

Work History

General Manager

Smith Family Restaurants
Marble Hill, GA
05.2009 - Current
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
  • Kept up-to-date records of employee performance reviews.
  • Managed relationships with suppliers to ensure timely delivery of products.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Maintained accurate inventories of food, supplies and equipment.
  • Encouraged patron loyalty by emphasizing customer-focused approach by staff.

Education

Marketing Management and Research

Gwinnett Technical College
Lawrenceville, GA

Skills

  • Goal setting
  • Staff-retention programs
  • Staff management
  • Effective leader
  • Sales
  • Quality management
  • Team training and development
  • Multi-unit operation management
  • Staff training/development
  • Profit and loss accountability
  • Deadline oriented
  • Organizational development
  • Customer retention
  • Time management

Affiliations

  • Disc Golf
  • Kayaking
  • Gardening

Languages

Spanish
Limited

Accomplishments

  • Our store has received awards for Outstanding quality, service and cleanliness.
  • We have received awards for positive comp sales.

Certification

  • ServSafe Manager certified

Timeline

General Manager

Smith Family Restaurants
05.2009 - Current

Marketing Management and Research

Gwinnett Technical College

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Sean McGowan