Sean Moore
New York,USA
Summary
Versatile Operations & Client Relations Specialist with 5+ years of experience excelling in high-stakes environments—from top-tier healthcare systems to government initiatives and high-volume hospitality. Proven track record of improving operational efficiency, ensuring strict data compliance (HIPAA), and delivering exceptional customer experiences. Adept at translating complex information for diverse stakeholders and managing workflows to maximize productivity and revenue.
Overview
7
7
years of professional experience
Work History
Bartender
THIRD & SEVEN TAVERN
Brooklyn, USA
02.2019 - Current
- Managed comprehensive opening and closing procedures, including daily financial audits, cash handling, and inventory reporting.
- Optimized service operations during high-volume periods, utilizing upselling and efficient workflow to boost nightly sales.
- Led training and recruitment for new staff, establishing service standards that improved team cohesion and customer retention.
Patient Access Coordinator
WEILL CORNELL MEDICINE
New York, USA
09.2021 - 06.2024
- Streamlined patient registration workflows, significantly reducing wait times and improving patient flow through precise data entry and eligibility verification.
- Managed high-volume sensitive patient data with 100% HIPAA compliance, ensuring accuracy in insurance billing and medical records.
- Served as the primary liaison between clinical staff and patients, resolving complex insurance inquiries and administrative bottlenecks to enhance the total patient experience.
- Implemented service recovery strategies during high-pressure situations, maintaining professional composure to de-escalate conflicts and ensure quality care.
Substitute Teacher – P.S./I.S. 99
NEW YORK CITY DEPARTMENT OF EDUCATION
Brooklyn, USA
01.2021 - 09.2021
- Executed the mandated 1st-grade curriculum, delivering core instruction in reading, phonics, and foundational mathematics tailored for both synchronous digital sessions and safe in-person activities.
- Proactively managed daily health checks, student movement, and social distancing guidelines in accordance to DOE and CDC protocols without disrupting the learning process.
- Integrated the use of digital learning platforms to facilitate seamless instruction and resource sharing for all students, regardless of their location (remote/in-person).
Census Enumerator
UNITED STATES CENSUS BUREAU
New York, USA
04.2020 - 09.2020
- Optimized data collection strategies for hard-to-reach communities, employing a data-driven approach to maximize response rates and enhance overall Census accuracy.
- Provided clear and concise explanations to address resident concerns regarding data privacy and federal mandates, fostering participation across diverse communities and ensuring inclusive representation.
- Executed rigorous compliance protocols for records management, meticulously submitting detailed reports of hours worked, miles driven, and expenses incurred to facilitate accurate federal reporting measures.
Education
Bachelor of Arts - Political Science
Brooklyn College
BrooklynSkills
- Operations & Executive Support
- Calendar Management
- Client Relations
- Confidential Information Handling
- HIPAA & Regulatory Compliance
- Records Management
- Data Accuracy
- Workflow Optimization
- Stakeholder Communication
- Service Recovery
- Microsoft Office
- Google Workspace
Timeline
Patient Access Coordinator
WEILL CORNELL MEDICINE
09.2021 - 06.2024
Substitute Teacher – P.S./I.S. 99
NEW YORK CITY DEPARTMENT OF EDUCATION
01.2021 - 09.2021
Census Enumerator
UNITED STATES CENSUS BUREAU
04.2020 - 09.2020
Bartender
THIRD & SEVEN TAVERN
02.2019 - Current
Bachelor of Arts - Political Science
Brooklyn College