Sean Murakawa-Rubin
Front Desk Agent
Summary
Results-driven Front Desk Agent with a strong background in customer service and guest relations. Skilled in handling inquiries, resolving conflicts, and managing reservations with professionalism and efficiency.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Front Desk/Night Auditor
Marriott
07.2025 - Current
- Greet guests at front desk and engage in pleasant conversations while managing check-in process.
- Run daily reports to verify account totals and update hotel records.
- Notate key data from daily records, reporting relevant patterns and discrepancies.
- Analyze daily housekeeping needs to create and distribute even coverage for the following day.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Handle guest policy violations in accordance with hotel policy and procedures.
Front Desk Agent
Anaheim Marriott Suites
04.2024 - Current
- Greet and check in guests in a warm, professional manner while processing payments and verifying Marriott Bonvoy elite benefits.
- Coordinate and log guest service requests, including maintenance and housekeeping, ensuring timely resolution and appropriate follow-up.
- Run credit authorization reports to monitor guest accounts, updating folio payment methods and addressing authorization issues as needed.
Crew Member
Trader Joe's
03.2023 - 12.2023
- Built strong connections with customers through genuine conversation and meaningful interactions.
- Collaborated with crew members and managers to properly rotate product and maintain sales floor.
- Trained new crew members on company procedures and best practices.
Summer School Teacher
Learn4Life
06.2018 - 07.2019
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Created and implemented curriculum and lesson plans to cover required material.
- Built positive relationships with students, parents and team members to achieve smooth and productive program experience.
Education
Bachelor of Arts - Psychology
University of California, Santa Barbara
Santa Barbara, CA 09.2013 - 06.2016
Timeline
Front Desk/Night Auditor
Marriott
07.2025 - Current
Front Desk Agent
Anaheim Marriott Suites
04.2024 - Current
Crew Member
Trader Joe's
03.2023 - 12.2023
Summer School Teacher
Learn4Life
06.2018 - 07.2019
Bachelor of Arts - Psychology
University of California, Santa Barbara
09.2013 - 06.2016