SEAN MURRAY
Spokane
Summary
Professional in customer relations. data entry experienced while working for Lilac City Logistics. Skilled in managing high-stress situations and making strategic decisions to improve service delivery. Excelled in customer relationships and Creating bonds with customers. Very easy to get along with and talk to.
Overview
18
18
years of professional experience
Work History
Assistant General Manager
The Old Spaghetti Factory
Spokane, WA
02.2026 - Current
- Led daily operations, ensuring high standards of service and guest satisfaction.
- Developed and implemented training programs for staff, enhancing team performance and efficiency.
- Oversaw inventory management, optimizing stock levels to reduce waste and improve cost control.
- Managed scheduling and labor costs, aligning workforce needs with business demands effectively.
- Fostered a positive work environment through effective communication and team-building activities.
Restaurant Manager
The Old Spaghetti Factory
Spokane, WA
09.2024 - Current
- Oversaw daily restaurant operations, ensuring exceptional guest experiences and efficient service delivery.
- Developed staff training programs to enhance team performance and improve customer satisfaction metrics.
- Implemented inventory management systems, reducing waste and optimizing supply chain efficiency.
- Analyzed financial reports to identify cost-saving opportunities and improve profit margins.
Dispatcher
Lilac City Logistics
Spokane, WA
08.2023 - 08.2024
- Proficiently used computer systems for data entry, tracking, and managing of driver information.
- Responded quickly to emergency situations involving drivers or vehicles.
- Monitored GPS systems for real-time tracking of vehicles during transit.
- Managed data entry and documentation for deliveries.
- Assisted in training new staff members on dispatcher duties and responsibilities.
- Maintained positive relationships with drivers by providing helpful advice and information to help them improve at the job.
- Provided guidance on appropriate actions when unexpected delays occurred during transit.
Bartender
Old Spaghetti Factory
Spokane, WA
04.2016 - 03.2022
- Developed strong working relationships with customers and staff.
- Kept bar organized and clean during busy hours.
- Handled cash drawer accurately throughout shift including opening and closing out register each day.
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner.
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences.
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
- Completed POS transactions, returning currency, coin, and payment cards to patrons.
C.G.M
Red Lobster
Spokane, WA
04.2011 - 04.2016
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Focused on learning new skills and staying updated with industry changes.
- Participated in ongoing training to enhance own job skills and knowledge.
Supervisor
Subway
Spokane, WA
02.2008 - 06.2010
- Trained new employees on company policies, procedures and work ethics.
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
- Delegated tasks to team members according to individual strengths.
- Inspected work environment for health and safety hazards and reported findings to manager.
- Tracked company inventory and noted item shortages for future product orders.
- Received product deliveries and moved materials to designated workplace locations.
Education
High School -
Rogers High School
SpokaneScience - Firefighting
Spokane Community College
SpokaneSkills
- Customer Relations
- Data Entry
- Schedule Management
- Stress Tolerance
- Customer Relationship Management
- Decision Making
- Customer Service
Timeline
Assistant General Manager
The Old Spaghetti Factory
02.2026 - Current
Restaurant Manager
The Old Spaghetti Factory
09.2024 - Current
Dispatcher
Lilac City Logistics
08.2023 - 08.2024
Bartender
Old Spaghetti Factory
04.2016 - 03.2022
C.G.M
Red Lobster
04.2011 - 04.2016
Supervisor
Subway
02.2008 - 06.2010
Science - Firefighting
Spokane Community College
High School -
Rogers High School