Sean O'Brien
New Port Richey,FL
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
10
10
years of professional experience
Work History
General Manager
Red Hydrant Pet Spa
01.2022 - 12.2024
- Direct day to day operations throughout all services offered, ensure top notch customer service, lead employees through evaluations for daycare and boarding dogs, manage scheduling and payroll, order items for daily operations, plan events, transport dogs, hold monthly staff meetings, maintain social media.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
General Manager
Black Harbor Gaming
04.2021 - 01.2022
- Lead store operations, handle scheduling, process orders, ensure customer service, input inventory, organize communication with distributors, authenticate trading cards, teach customers about games, handle cash deposits.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Supervisor and Front Desk Communications
Beautify the Beast
02.2020 - 04.2021
- Handled calls, maintained customer relations, supervised daily tasks, entered client information, managed stock, ensured proper notation on dogs, cleaned facility, prepared rooms for boarding, performed grooming tasks, provided excellent customer service.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Head Chef/ Adventure Guide
Paws 'N' Rec
07.2019 - 02.2020
- Baked organic dog treats, maintained kitchen cleanliness, handled data entry, designed play groups, prepared meals, drove 'Canine Caravan', managed large dogs, performed cleaning tasks, evaluated incoming dogs.
- Guided groups of up to 15 people on scheduled tours.
Collections Agent
Credit Control LLC
08.2018 - 07.2019
- Data entry and retrieval, provided account details, conducted monitored calls, assisted clients with customer service.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Negotiated to collect balance in full.
Activity Coordinating Assistant
Village on The Isle
02.2016 - 08.2018
- Assisted in scheduling activities, transported residents, maintained activity profiles, planned daily activities, organized family meetings, provided emotional support, created fundraisers.
- Greeted guests in with friendliness and professionalism.
Assistant Manager
7-ELEVEN
12.2014 - 02.2016
- Provided customer service, handled inventory control, structured schedules, cleaned and stocked store, monitored credit card system, counted drawers, engaged with customers, inspected security feeds.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
CDL Class A -
Roadmaster Drivers School
Tampa, FL02.2025
Partial completion of my Associates -
State College of Florida
Sarasota, FL05.2018
High School Diploma -
Venice High School
Venice, FL05.2013
Skills
- Microsoft Word
- Excel
- PowerPoint
- Access
- AOD and Medicheck-Medical Database for entry of resident information
- Class A commercial Driver's license
- Pet CPR Certified
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Clean MVR
Workreferences
- Monica Aledia, (813) 598-1957
- Marianne Kocur, (814) 566-0221
- Brandi Barnes, (941) 468-1624
- Bill Keevis, (941) 716-0685
Awards
- 214 hours of community service at various locations in Venice, FL
- Section Leader in marching band for 2 years while in High School
- Employee of the Year (2015) for my District while working at 7-11
- Achieved 6 month award for Cleanest Store in the District at 7-11
- Employee of the Month, December 2016 at Village on the Isle
References
- Daniel Hamill, (941) 539-5862
- Lori Mamone, (813) 385-2632
- Emerald Watkins, (941) 445-0813
Timeline
General Manager
Red Hydrant Pet Spa
01.2022 - 12.2024
General Manager
Black Harbor Gaming
04.2021 - 01.2022
Supervisor and Front Desk Communications
Beautify the Beast
02.2020 - 04.2021
Head Chef/ Adventure Guide
Paws 'N' Rec
07.2019 - 02.2020
Collections Agent
Credit Control LLC
08.2018 - 07.2019
Activity Coordinating Assistant
Village on The Isle
02.2016 - 08.2018
Assistant Manager
7-ELEVEN
12.2014 - 02.2016
Partial completion of my Associates -
State College of Florida
High School Diploma -
Venice High School
CDL Class A -
Roadmaster Drivers School
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