Sean Smith
Jacksonville
Summary
While working for AssaAbloy for approximately 8-9 years I was able to be a proficient Service Technician, as well as an Installation Technician with advanced troubleshooting skills and expertise in access control systems. Known for attention to detail and effective customer service, driving operational efficiency and client satisfaction.
Overview
1
1
Certification
Work History
Senior Service Technician
ASSA ABLOY Door Group
2023 - 2026
- Diagnosed and repaired mechanical and electronic issues in door hardware systems.
- Conducted routine maintenance to ensure optimal functionality of access control systems.
- Collaborated with team to develop solutions for complex service challenges.
- Trained junior technicians on best practices and safety protocols in field operations.
- Led troubleshooting efforts, resulting in reduced downtime for client operations.
Project Manager
Progress Residential
Jacksonville, FL
2021 - 2023
- Developed and monitored project plans, adjusting resources to meet changing priorities.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
Service Technician/Installation Technician
ASSA ABLOY Door Group
Jacksonville, FL
2015 - 2021
- Conducted routine maintenance on door hardware, ensuring optimal functionality and safety compliance.
- Diagnosed technical issues with locking mechanisms, implementing effective solutions for customer satisfaction.
- Provided on-site installation support for door systems, adhering to industry standards and best practices.
- Assisted in training new technicians on equipment usage and safety protocols, fostering a knowledgeable workforce.
- Maintained accurate service records using company software, ensuring timely updates and documentation of repairs performed.
- Responded promptly to service calls, prioritizing urgent requests to minimize downtime for clients' businesses.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Education
High School Diploma -
Titusville High School
Titusville, FL05-2003
Skills
- Advanced diagnostics
- Field service
- Electrical systems
- System installation
- Performance testing
- Control systems
- Building automation
- Customer service
- Work with minimal supervision
- Attention to detail
- Flexible and adaptable
- Installation and repair
- Troubleshooting skills
Certification
AAADM Certified
References-
Matt Whittle/Service Director -
813-220-8262
Stewart McIntosh/Sales Director -
912-466-9003
Jamie Reaves/Senior Service Technician-
904-307-2937
Timeline
Senior Service Technician
ASSA ABLOY Door Group
2023 - 2026
Project Manager
Progress Residential
2021 - 2023
Service Technician/Installation Technician
ASSA ABLOY Door Group
2015 - 2021
High School Diploma -
Titusville High School