Seana Marshall
Tucson,AZ
Summary
Dynamic server and bartender with strong skills in customer service and cash handling. Committed to creating welcoming atmospheres that enhance guest experiences and satisfaction.
Overview
12
12
years of professional experience
Work History
Server/ Bartender, (banquets)
Sheraton
Tucson, AZ
08.2024 - Current
- Engaged guests to create welcoming atmosphere, enhancing overall experience.
- Prepared drinks according to standard recipes, maintaining quality standards.
- Checked identification to verify legal age for alcohol purchase and consumption.
- Maintained cleanliness and organization of bar area, supporting optimal service delivery.
- Trained new staff on service protocols, ensuring consistency in service delivery.
- Executed opening and closing duties, including setup of dining area and restocking supplies to ensure smooth operations.
- Managed inventory levels, restocking supplies as necessary to prevent shortages.
- Handled cash transactions and processed payments efficiently, ensuring accuracy.
Job Coach
Beacon Group
Tucson, AZ
04.2021 - Current
- Designed and implemented tailored rehabilitation plans for diverse clients, addressing specific needs and promoting successful outcomes.
- Maintained accurate records of client progress to ensure compliance with organizational policies and support continuous improvement.
- Delivered emotional support to enhance client engagement and foster active participation in therapy.
- Facilitated group sessions to enhance social skills and community integration among clients.
- Monitored activities to ensure client safety and maintain a secure environment.
- Identified community resources for post-program assistance, enhancing client support network.
Server/ Bartender
Hilton
Tucson, Arizona
03.2022 - 07.2024
- Processed guest orders efficiently using point-of-sale system.
- Maintained cleanliness and organization of dining area during service shifts.
- Resolved customer inquiries and issues promptly to boost satisfaction.
- Executed money transactions accurately, adhering to company cash handling procedures.
Server/ Bartender
Hilton Garden Inn Hotel
Tucson, AZ
01.2017 - 03.2020
- Enhanced guest experience through tailored menu explanations and recommendations.
- Coordinated with kitchen staff to ensure timely food delivery and appealing presentation.
- Resolved guest inquiries and issues promptly to ensure customer satisfaction.
- Executed accurate payment processing using point-of-sale systems during high-volume service.
Server/Assistant Bartender
Hilton Garden Inn Hotel
atlanta, Ga
08.2014 - 01.2017
- Maintained cleanliness of dining area and assisted with table setup.
- Delivered exceptional customer service by addressing guest inquiries and needs.
- Facilitated communication between front-of-house and back-of-house teams for seamless operations.
- Supported servers by transporting food, refilling drinks, and clearing dirty dishes.
Education
Mixology
American Bartending Academy
Atlanta, Ga.09-2012
Hotel And Restaurant Management
Pima Community College
Tucson, AZSkills
- Customer service and support
- Cash handling and transactions
- Inventory management
- Point-of-sale systems
- Beverage recommendations
- Table service techniques
- Emotional intelligence
- Time management
Timeline
Server/ Bartender, (banquets)
Sheraton
08.2024 - Current
Server/ Bartender
Hilton
03.2022 - 07.2024
Job Coach
Beacon Group
04.2021 - Current
Server/ Bartender
Hilton Garden Inn Hotel
01.2017 - 03.2020
Server/Assistant Bartender
Hilton Garden Inn Hotel
08.2014 - 01.2017
Mixology
American Bartending Academy
Hotel And Restaurant Management
Pima Community College