Season Teskey
Hillsboro,OR
Summary
Accomplished Pharmacy Technician with a proven track record at Providence Health & Services, adept in medication dispensing and maintaining confidentiality in line with HIPAA regulations. Demonstrates exceptional problem-solving abilities and teamwork, streamlining pharmacy operations to enhance efficiency and patient satisfaction. Skilled in insurance billing and customer service, ensuring accuracy and empathy in every interaction.
Overview
14
14
years of professional experience
Work History
Pharmacy Technician
Providence Health & Services
05.2019 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Supported insurance claim processing, facilitating smoother patient transactions.
Pharmacy Technician
AllianceRx Walgreens Prime
03.2011 - 05.2011
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Utilized pharmacy management software to process prescriptions efficiently.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
Education
Associate Of Applied Science - Pharmacy Technician
Everest College
Portland, OR08.2010
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Answering customer questions
- Insurance billing
- Medication dispensing
- Labeling accuracy
- Processing payments
- Interpreting and processing medication orders
- Medicare and medicaid process
- Prescription interpretation
- Verifying orders
- Manual and automated medication dispensing
- Compounding techniques
- Medication storage procedures
- Updating medication histories
- Pharmacology
- Proper labeling procedures
Timeline
Pharmacy Technician
Providence Health & Services
05.2019 - Current
Pharmacy Technician
AllianceRx Walgreens Prime
03.2011 - 05.2011
Associate Of Applied Science - Pharmacy Technician
Everest College
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