Sebastian Alvarado Ospina
Lawrenceville,GA
Summary
Accomplished Assistant Manager and technical professional with a proven track record at Fashion Value, enhancing customer satisfaction and streamlining operations. Expert in software installation and customer relations, I excel in fostering teamwork and leveraging problem-solving skills to achieve operational excellence. Demonstrated ability to improve service quality, with a keen eye for detail and a commitment to excellence.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Fashion Value
07.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Desktop Support Technician
Ole Mexican Foods
03.2023 - 08.2023
- Utilized remote desktop tools effectively for off-site troubleshooting assistance when required.
- Ensured seamless connectivity between devices by administering various networking components such as switches, routers, firewalls, and wireless access points.
- Played a crucial role in completing large-scale projects on time by providing reliable technical support during all phases of implementation.
- Conducted thorough testing of developed AR applications, ensuring seamless integration with various devices and platforms.
Testing Technician
Tes Usa
08.2021 - 03.2023
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Conducted thorough testing of newly-installed hardware components to ensure compatibility with existing systems.
Assistant Manager
Prestige Menswear
01.2020 - 08.2021
Assistant Manager
Menswear Gallery
03.2019 - 01.2020
Wardrobe Consultant
Fashion Value
10.2018 - 02.2019
- Empowered clients by teaching them the principles of personal style, promoting self-expression through fashion choices.
- Established strong relationships with local retailers, securing exclusive discounts and early access to new collections for clients.
- Increased client confidence with expert styling advice, ensuring they felt comfortable and stylish at all times.
- Collaborated effectively with other professionals such as tailors and photographers to ensure optimal results for clients.
Education
Media Engineering -
UAO
Skills
- Customer Relations
- Product and service knowledge
- Software Installation
- Printer troubleshooting
- Mobile Device Support
- System Configuration
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
- Multitasking
- Computer Skills
- Calm Under Pressure
- Verbal Communication
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Assistant Manager
Fashion Value
07.2023 - Current
Desktop Support Technician
Ole Mexican Foods
03.2023 - 08.2023
Testing Technician
Tes Usa
08.2021 - 03.2023
Assistant Manager
Prestige Menswear
01.2020 - 08.2021
Assistant Manager
Menswear Gallery
03.2019 - 01.2020
Wardrobe Consultant
Fashion Value
10.2018 - 02.2019
Media Engineering -
UAO