Sebastian Cedeno
Hialeah,FL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
3
3
years of professional experience
Work History
Sales Representative
T-Mobile
10.2022 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Customer Service Specialist
Dicks Sporting Goods
06.2021 - 10.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Processer
Opa Locka Scrap Metal Processing
06.2020 - 09.2020
- Received and reviewed incoming documents and materials.
- Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
- Prepared, boxed, and staged outgoing shipments.
Education
Associate of Science - Computer And Information Sciences
Miami Dade College
Miami, FL06.2024
Skills
- Inside and Outside Sales
- New Product Information
- Customer Satisfaction
- Negotiation Tactics
- Converting Leads
- Revenue Generation
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Sales Representative
T-Mobile
10.2022 - Current
Customer Service Specialist
Dicks Sporting Goods
06.2021 - 10.2022
Processer
Opa Locka Scrap Metal Processing
06.2020 - 09.2020
Associate of Science - Computer And Information Sciences
Miami Dade College
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