Sebastian Chavez
Security Operations Manager
Plainfield,IL
Summary
Dynamic Account Manager offering expertise in developing security programs, enhancing employee performance, managing large accounts and building security operations centers. Strong leader with proficiency in crisis intervention, incident command, investigation processes and devising successful emergency response plans. Collaborative and strategic team leader with robust background in investigations and emergency management.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Account Manager
Allied Universal Security Services
10.2023 - Current
- Managed security operations for Northwestern Memorial hospital by overseeing over 200 employees throughout 7 campus buildings, including a hotel and urgent care clinics.
- Built a state of the art security operations center and lead a group of 10 plus Dispatchers in the following operational tasks: Incident response, investigations, executive protection, access control events, forensic patient monitoring, infant protection, and duress alarm monitoring
- Executed critical investigations through the use of the Ontic connected intelligence platform.
- Composed detailed incident debrief presentations for senior hospital leadership though a curation of access control data and camera footage.
- Drove leadership performance through an operational consistency program that assesses success factors such as patrol completion, task execution, incident report completion and overall ability to meet the client established goals.
Assistant Account Manager
Allied Universal Security Services
06.2021 - 10.2023
- Effectively led Supervisors and Coordinators to manage up to 200 plus Security Officers at Northwestern Memorial Hospital.
- Presented investigative findings to senior leadership for significant incidents that emerged on campus and required security intervention.
- Mediated human resource processes for employees, including administration of disciplinary documentation and completion of worker's compensation claims.
- Coordinated special security details pertaining (but not limited to) workplace violence, protection services for high profile individuals, and safeguarding of security sensitive areas.
Security Operations Center (SOC) Manager
Allied Universal / Citigroup
10.2020 - 05.2021
- Led a group of 10-12 operators responsible for overseeing security operations of Citigroup Headquarters along with surveillance of 5 additional regional sites in North America.
- Utilized access control systems for the purpose of protecting Citigroup assets against internal and external threats, such as terminated employees and civil unrest.
- Conducted internal investigations to identify employee integrity violations and breaches of restricted company areas.
- Disseminated situational awareness communication to Citigroup stakeholders during citiwide civil unrest in collaboration with the NYPD Counter Terrorism Bureau.
Education
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CUNY John Jay College Of Criminal Justice - M.S In Protection Management
01.2018 - 05.2019
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CUNY John Jay College Of Criminal Justice - B.A In Criminology
08.2015 - 05.2016
Skills
- ONTIC Certified
- Proficient in Genetec and Omnigo
- AVADE: Workplace Violence Prevention Certified
- Proficient in Everbridge
- Proficient in Mass Casualty Incident Response
- Fluent In Spanish
- FEMA Cert: IS-00200hca- Applying ICS to Healthcare Organizations
- FEMA Cert: IS-02200- Basic Emergency Operations Center Functions
- FEMA Cert: IS-00100c- Introduction to Incident Command System
- FEMA Cert: IS-00200c- Basic Incident Command System for Initial Response
- FEMA Cert: IS-00700b- An Introduction to the National Incident Management System (NIMS)
Timeline
Account Manager
Allied Universal Security Services
10.2023 - Current
Assistant Account Manager
Allied Universal Security Services
06.2021 - 10.2023
Security Operations Center (SOC) Manager
Allied Universal / Citigroup
10.2020 - 05.2021
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CUNY John Jay College Of Criminal Justice - M.S In Protection Management
01.2018 - 05.2019
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CUNY John Jay College Of Criminal Justice - B.A In Criminology
08.2015 - 05.2016
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