Sebastian Diaz
West Chicago,IL
Summary
Dynamic sales professional with a proven track record at Brooks Brothers, excelling in customer service and team collaboration. Achieved $250,000 in sales as a Key Holder Supervisor at Movado, while enhancing customer relations and implementing effective training programs. Skilled in problem-solving and organization, driving operational excellence and customer satisfaction.
Professional service expert with significant experience in customer interaction and issue resolution. Strong focus on teamwork and achieving desired outcomes. Known for adaptability, reliability, and effective communication. Skilled in conflict resolution, problem-solving, and delivering high-quality service.
Overview
9
9
years of professional experience
Work History
Sales Associate
Brooks Brothers
Aurora, IL
10.2025 - Current
- Resolved customer complaints promptly to foster satisfaction and loyalty.
- Conducted regular inventory audits to maintain optimal stock levels.
- Conducted training sessions for new associates on store policies and procedures to enhance service consistency.
- Orchestrated promotional events to effectively showcase products and drive customer engagement.
- Guided customers in selecting outfits that align with Brooks Brothers standards.
- Facilitated credit card opening processes to enhance customer acquisition.
Key Holder Supervisor
Movado Company Store
Aurora, IL
12.2022 - Current
- Managed daily store operations to ensure compliance with company policies and procedures.
- Spearheaded training and mentorship initiatives for staff, enhancing customer service techniques and product knowledge.
- Managed inventory levels through regular stock counts and oversight of replenishment activities.
- Implemented visual merchandising strategies to enhance product presentation and maximize sales potential.
- Drove personal sales efforts, achieving $250,000 in revenue and enhancing overall store performance.
- Performed watch servicing and repair operations with precision and expertise.
- Addressed customer service issues with efficiency and professionalism.
- Directed sales initiatives to enhance adoption of additional protection plans for watches.
- Facilitated training and development programs for new associates.
Warehouse Worker
Amazon Prime Products
West Chicago, IL
08.2021 - 04.2023
- Executed picking, packing, stowing, and manual inventory processes to ensure efficient package handling.
- Packed an average of 300 orders per hour. Stowed 250 items per hour and picked 300 items per hour.
Sales Associate
JCPenney
Aurora, IL
06.2018 - 06.2021
- Guided customers in product selection and resolved inquiries to enhance shopping experience.
- Facilitated transaction processing via point-of-sale systems to ensure accurate sales reporting.
- Directed organization of merchandise displays to ensure compliance with company visual standards.
- Spearheaded team collaboration initiatives to achieve daily sales targets and improve overall store performance.
- Orchestrated cross-training initiatives across all store departments to enhance register operations during opening and closing procedures.
- Streamlined item transfers to customer desks and managed omni orders while supervising customer service operations.
- Facilitated training sessions for new staff to enhance essential sales skills.
- Facilitated opening of credit card accounts, averaging 10-14 new accounts on weekends.
Food Runner
Macarena Tapas
Naperville, IL
04.2017 - 05.2018
- Supported waitstaff by efficiently managing food delivery and table clearing operations.
- Assisted with payment processing tasks to facilitate transactions. Supported silverware polishing to maintain quality standards.
- Restocked supplies and organized food storage areas. Assisted in clean-up before and after business hours. Supported head chef and owner with event catering tasks.
- Facilitated collaboration with kitchen staff to optimize order preparation and ensure accuracy.
- Executed timely delivery of food and beverages to elevate customer satisfaction.
Education
Associate of Applied Science - Aviation Management
College of DuPage
Glen Ellyn, ILNo Degree - Biological Sciences
Northern Illinois University
Dekalb, ILHigh School Diploma -
West Chicago Community High School
West Chicago, IL05.2019
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Organization
- Customer relations
- Customer support
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Brooks Brothers
10.2025 - Current
Key Holder Supervisor
Movado Company Store
12.2022 - Current
Warehouse Worker
Amazon Prime Products
08.2021 - 04.2023
Sales Associate
JCPenney
06.2018 - 06.2021
Food Runner
Macarena Tapas
04.2017 - 05.2018
Associate of Applied Science - Aviation Management
College of DuPage
No Degree - Biological Sciences
Northern Illinois University
High School Diploma -
West Chicago Community High School