Sebastian Diaz Munive
Austin,TX
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server
Lupe Tortilla
07.2023 - Current
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Bussed and reset tables to keep dining room and work areas clean.
Counter Server
Homeslicepizza
10.2022 - 06.2023
- Arranged tables and chairs for special occasions and events.
- Assisted with catering orders by assembling platters and packaging items according to client specifications.
- Processed cash, debit and credit card payments.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Monitored supply levels and communicated restocking needs to management in a timely manner.
- Rotated food items and discarded expired items to keep food inventory fresh.
- Greeted customers with smile and provided helpful suggestions.
Server
Corner Bar
01.2022 - 09.2022
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Bussed and reset tables to keep dining room and work areas clean.
Server/Bartender/Manager
El Alma Cafe Y Cantina
06.2017 - 03.2020
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
Server/Head Bartender
Curras Grill
06.2013 - 07.2017
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
No Degree - Electrical Engineering
Austin Community College
Austin, TXHigh School Diploma -
James Bowie High School
Austin, TX05.2013
Skills
- High Energy and Stamina
- Relationship Building
- Hospitality service expertise
- Order delivery practices
- Suggestive Selling
- Table setting knowledge
- High-volume dining
- Guest Engagement
- Warm and Friendly
- Cash Handling
- Upselling
Certification
- Food Handler Certificate, [Company Name] - [Timeframe]
- TABC Training - [Timeframe]
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Server
Lupe Tortilla
07.2023 - Current
Counter Server
Homeslicepizza
10.2022 - 06.2023
Server
Corner Bar
01.2022 - 09.2022
Server/Bartender/Manager
El Alma Cafe Y Cantina
06.2017 - 03.2020
Server/Head Bartender
Curras Grill
06.2013 - 07.2017
No Degree - Electrical Engineering
Austin Community College
High School Diploma -
James Bowie High School
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