Sebastian Gonzalez
Fort Myers
Summary
Dynamic and results-driven professional with a strong background in customer support and teamwork. Proven ability to enhance customer experiences through effective communication and problem-solving. Skilled in multitasking and maintaining safety standards, contributing to a productive and organized work environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Crew Member
Panera Bread
Tampa, FL
09.2025 - 10.2025
- Provided exceptional customer service through effective communication and problem-solving skills.
- Operated kitchen equipment safely while preparing food in accordance with health standards.
- Worked well with teammates and accepted coaching from management team.
- Assisted team members during peak hours to ensure efficient workflow and timely service.
Usher
Regal Cinemas
Fort Myers, FL
05.2023 - 08.2024
- Greeted and directed patrons to appropriate screening locations, enhancing overall customer experience.
- Ensured compliance with safety regulations and company policies during events, maintaining a secure environment.
- Assisted in ticket collection and seat assignments, streamlining entry process for guests.
- Provided information on movie schedules and amenities, promoting additional services within the cinema.
Crew Member
Coldstone Creamery
Fort Myers, FL
04.2022 - 02.2023
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Learned menu items thoroughly to assist customers with recommendations and inquiries.
- Collaborated with staff to optimize inventory management and reduce food waste.
- Followed safety protocols diligently to maintain a safe working environment for team members.
Team Member
Tropical Smoothie Cafe
Fort Myers, FL
02.2020 - 10.2021
- Collaborated with team to maintain efficient workflow and meet production goals.
- Assisted in training new team members on operational procedures and safety protocols.
- Managed inventory levels, ensuring timely restocking of supplies and materials.
- Implemented process improvements that enhanced productivity and reduced downtime.
Education
Associate of Arts - Business Management
Hillsborough Community College
Tampa, FL05-2026
Skills
- Customer support
- Multitasking and organization
- Teamwork and collaboration
- Time management
- Interactive communication skills
- Verbal and written communication
Accomplishments
- IB Diploma Graduate
- Bright Futures Full Scholarship Recipient
- AP Scholar Award Recipient
Certification
- Microsoft 360- Excel, Powerpoint, Word, Access
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary
Timeline
Crew Member
Panera Bread
09.2025 - 10.2025
Usher
Regal Cinemas
05.2023 - 08.2024
Crew Member
Coldstone Creamery
04.2022 - 02.2023
Team Member
Tropical Smoothie Cafe
02.2020 - 10.2021
Associate of Arts - Business Management
Hillsborough Community College