Summary
Overview
Work History
Education
Skills
videography
Timeline
Generic

Sebastian Lau

Katy

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.

Overview

3
3
years of professional experience

Work History

Assistant Manager

La Argentina Gelato
02.2022 - 09.2023


  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Created employee schedules to align coverage with forecasted demands.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Boba Barista

Tapioca Xpress
01.2021 - 12.2021
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Balanced cash register accurately at shift''s end, demonstrating responsibility and trustworthiness.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Implemented creative solutions for customizing drinks, catering to individual customer preferences.
  • Collaborated with team members to optimize workflow during peak hours for improved customer service.
  • Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
  • Demonstrated strong multitasking abilities by preparing multiple orders simultaneously without compromising quality.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Controlled line and crowd with quick, efficient service.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Resolved customer complaints professionally, fostering positive relationships and maintaining brand reputation.
  • Trained new staff members on proper drink preparation, resulting in consistent product quality across the team.
  • Used POS system to accurately enter orders and process payments.
  • Assisted customers with dietary restrictions, suggesting suitable alternatives when necessary.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Cook's Assistant

Bubbas
01.2021 - 12.2021
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Monitored food quality and temperature for safe consumption.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Maintained composure and work quality while under stress.
  • Stocked and rotated food items according to expiration dates.
  • Monitored food temperature, discarding items not stored correctly.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Worked with chef to prepare daily food specials and other supplies.
  • Lifted and carried heavy materials.
  • Followed food safety practices and sanitation guidelines.

Education

High School Diploma -

Cinco Ranch Highschool
Katy, TX
05.2024

Skills

  • Cost Control
  • Strategic Planning
  • Human Resources Management
  • Cost Reduction
  • Idea Development and Brainstorming
  • Customer Service
  • Basic Math
  • Dependable and Responsible
  • Organization and Time Management

videography

i have my own little photo and video company but its more of a hobby as of right now. Im passionate about the work and i can ensure this will never get in the way of work.

Timeline

Assistant Manager

La Argentina Gelato
02.2022 - 09.2023

Boba Barista

Tapioca Xpress
01.2021 - 12.2021

Cook's Assistant

Bubbas
01.2021 - 12.2021

High School Diploma -

Cinco Ranch Highschool

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Sebastian Lau