SEBASTIAN PEREZ

• Developed rapport with customers through attentive listening and personalized service recommendations.
• Developed sales pipeline and business opportunities through networking, cold calling, and referrals.
• Increased customer satisfaction by promptly addressing inquiries and providing accurate information.
• Reduced appointment cancellations by proactively confirming dates and times with clients.
• Maintained a high level of professionalism while interacting with clients, fostering strong relationships.
• Handled inbound leads via phone and internet and directed to appropriate contact.
• Scheduled appointments for test drives and service visits effectively.
• Responded to online inquiries promptly to enhance customer engagement.
• Handled customer complaints in a professional manner.
• Developed relationships with potential customers by providing helpful advice about products and services offered by the dealership.
• Conducted outbound calls to follow up on leads generated from various sources such as web forms, emails.

Manage inbound and outbound calls with customer to ensure satisfaction

• - Prepared patients for treatments and procedures. - Assisted during dental procedures, maintaining a comfortable environment for patients. - Provided clear instructions for post-procedure care. - Maintained and sterilized instruments and treatment areas. - Collaborated with the team to ensure comprehensive and high-quality patient care.