Sebastian Pinzon
Katy
Summary
Server with extensive experience in the food service industry, adept at enhancing dining satisfaction and fostering team collaboration. Fluent in English and Spanish, with strong skills in customer service, team management, and decision-making. Passionate about creating a positive dining atmosphere and committed to maintaining cultural inclusivity.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Nothing Bundt Cakes
10.2025 - Current
- Delivered exceptional customer service, addressing inquiries and resolving complaints efficiently.
- Facilitated order processing and ensured accuracy in transaction handling.
- Maintained product displays to enhance visual appeal and promote sales.
- Collaborated with team members to streamline workflows during peak hours.
Server
Bubbas 33
05.2023 - 11.2024
- Upsell menu items, contributing to increased daily sales and customer satisfaction.
- Delivered exceptional customer service to enhance guest satisfaction and ensure repeat visits.
- Managed multiple tables efficiently during peak hours, improving workflow and service speed.
Server
Main Event
11.2022 - 05.2023
- Served customers efficiently, enhancing dining experience and fostering repeat visits.
- Managed multiple tables, ensuring timely service and customer satisfaction.
- Collaborated with kitchen staff to deliver orders accurately and promptly.
- Resolved customer complaints swiftly, maintaining a positive dining atmosphere.
Electronics Associate
Walmart
01.2022 - 08.2022
- Assisted customers with electronics, enhancing satisfaction and driving repeat business.
- Managed inventory, ensuring optimal stock levels and reducing shortages.
- Managed electronic inventory, assisted customers with tech queries, and maintained product displays, enhancing store organization and customer satisfaction.
Education
Bachelor of Science - Computer Science
University of Houston-Victoria
Katy, TX05-2026
Computer Science
Texas Tech University
Lubbock, TX08-2024
Skills
- Bilingual
- Decision making
- Cultural inclusivity
- Customer service
- Food service
- Cleanliness maintenance
- Detail-oriented
Certification
- Food Service Handler
Languages
English
Spanish
Japanese
Timeline
Guest Service Representative
Nothing Bundt Cakes
10.2025 - Current
Server
Bubbas 33
05.2023 - 11.2024
Server
Main Event
11.2022 - 05.2023
Electronics Associate
Walmart
01.2022 - 08.2022
Computer Science
Texas Tech University
Bachelor of Science - Computer Science
University of Houston-Victoria
Personal Information
Title: Student/Server