Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic

Sebastian Roque-Urdaneta

Tampa,FL

Summary

Committed to learning and developing skills in business and finance, this effective student is dedicated to contributing to a team's success. With a self-directed and energetic approach, consistently delivers superior performance in both autonomous and collaborative environments. Excels in meeting objectives and exceeding expectations whether working independently or collaborating on group projects. Possesses a strong understanding of service delivery and proven multitasking abilities as a dedicated customer service professional. Maintains professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Universal Service Representative I

USF Federal Credit Union
07.2024 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Scheduled appointment to resolve more complex issues.
  • Operated in dynamic, high-volume environments to provide skilled assistance to more than 100 customers each day.

Bank Teller

Miami Postal Service Credit Union
08.2023 - Current
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Processed customer transactions promptly, minimizing wait times.
  • Educated customers on use of banking website and mobile apps.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.

Stock Associate

Under Armour
02.2023 - 08.2023
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained fitness in order to move merchandise efficiently and safely.
  • Interpreted and followed verbal instructions.

Clerical Worker

Wheelroc
06.2021 - 02.2023
  • Executed record filing system to improve document organization and management.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Edited and proofread documents for accuracy and completeness.

Education

High School Diploma -

G. Holmes Braddock Senior High School
Miami, FL

Associate of Arts - Business Administration

Miami Dade College
MIAMI

Bachelor of Science - Finance

University of South Florida
Tampa, FL

Skills

  • Attention to Detail
  • Team Collaboration
  • Interpersonal Communication
  • Excellent Communication
  • Leadership Skills
  • Database management
  • Membership renewals

Accomplishments

    Naval Junior Reserve Officer Training Corps

    August 2018- June 2022

    - Received instructions from staff prior to events and discussed performance afterwards

    - Maintained equipment for use by all cadets and staff

    - Developed departmental objectives, budgets, policies, procedures, and strategies

    - Defined problems, collected data, established facts, and validated conclusions

Timeline

Universal Service Representative I

USF Federal Credit Union
07.2024 - Current

Bank Teller

Miami Postal Service Credit Union
08.2023 - Current

Stock Associate

Under Armour
02.2023 - 08.2023

Clerical Worker

Wheelroc
06.2021 - 02.2023

High School Diploma -

G. Holmes Braddock Senior High School

Associate of Arts - Business Administration

Miami Dade College

Bachelor of Science - Finance

University of South Florida

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