SEBASTIEN BALTHAZAR
Boynton Beach
Summary
Systems and Technology Professional looking for entry level IT positions, bringing ethics and effort with competency. Experienced in providing excellent customer service and efficient solutions. Eager to contribute to a team environment and learn new technologies.
Overview
6
6
years of professional experience
Work History
Concierge
Esplanade Grande
12.2023 - Current
- Use data analytics to predict popular events and recommend them to residents based on their interests, enhancing their satisfaction and drive engagement with local activities.
- Ensured precise entry and updating of new resident information in the database, maintaining a 100% accuracy rate and streamlining record management for improved operational efficiency.
- Maintain and update records of resident interactions, requests, and preferences to enhance service quality for 50+ residents.
Data Management
Soleil
01.2020 - 07.2023
- Interpreted Sales Data to forecast demand adjust inventory levels accordingly, helped preventing overstocking or stockouts.
- Tracked sales performance metrics such as conversion rates, average transaction value, and sales per customer to identify areas for improvement, resulting in 70% improvement on sales.
- Created detailed profiles for frequent buyers, including their purchase behavior and product references, to tailor marketing strategy and promotions.
Manager
Lucky's Arcade
07.2020 - 08.2021
- Oversaw daily casino operations, ensuring smooth and efficient functioning of gaming tables, slot machines, and other entertainment areas.
- Design and execute targeted events, analyzing customer behavior and preferences to optimize event planning; increased customer attendance by 30% and generated a 20% boost in revenue.
- Managed daily revenue operations of $20,000, utilizing data analytics to track performance metrics, optimize game placement, and implement strategic pricing, resulting in a 15% increase in overall profitability.
Education
GOOGLE IT SUPPORT PROFESSIONAL CERTIFICATE -
Coursera
DATA ANALYTICS
Coursera
Skills
- Help desk, Microsoft Suite, Ticketing System, Excel, Handling and Receiving, Computer Repair, Customer Service, Adobe, Xcode, Fluent in French and Creole, SQL, Tableau
- Highly adaptable
- Customer service
- Strong work ethic
- Effective problem solving
Languages
French
Full Professional
Timeline
Concierge
Esplanade Grande
12.2023 - Current
Manager
Lucky's Arcade
07.2020 - 08.2021
Data Management
Soleil
01.2020 - 07.2023
DATA ANALYTICS
Coursera
GOOGLE IT SUPPORT PROFESSIONAL CERTIFICATE -
Coursera
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